Nevertheless, In the past week Daniel noticed that the Yo Mobile service was not operating correctly. To send an email, the user tried to redeem the YOYO$ he had to “pay a few megabytes, but I couldn’t do it, I thought at that moment that I had run out of my points, so I opted to add 100 pesos to recharge, because I was subscribed to a monthly plan, but it didn’t work either.”
The user reports that when experiencing problems recharging on the Yo Mobile platform, he decided to send an email to the telephone company to notify them that he was experiencing problems. The company did not reply mail.
When he did not get a response, he decided to look for information about it on social networks, and there Daniel discovered that not only had he experienced service failures, but there were more people with complaints and even signs that the company had already stopped operating in the country. since a month ago. “A friend on Twitter told me that the company was no longer operating in Mexico.”
Currently, Daniel does not have telephone or internet service and is already studying options to change, again, the telephone company, but assures that it will continue with the MVNOs and will not file a complaint with the prophet.
In YO Mobile Facebook Groups Users have also reported the total crash of the platform, and, like Daniel, they cannot recharge or request answers from the company. When the call center is called from the telephone company, the recording explains that at the moment he can only attend through emails or on the company’s platform.
The official YO Mobile account stopped having activity for most of June and the day before yesterday it only posted an image without further information.
Expansion sought out Yo Mobile to request information on the cessation of its operation in the country, but only responded in writing that it is exploring options and that it will have more details about it until next week, without confirming whether it will leave the country.
In Mexico, the company accumulated more than 60,000 telephone subscribers between 2020 and January of this year, in addition to 700,000 registered fans and 1.2 million downloads of its application. In addition, it planned to expand its presence in Colombia, Chile, Brazil, Spain, Saudi Arabia, Kazakhstan, and other nations.
Expansion He also requested Profeco’s position on the cessation of Yo Mobile’s operations without notifying consumers, but until the publication of this text he did not offer comments.