The OCU has just warned about the different abuses on the terraces of bars and restaurants. Among the most striking aspects stands out the fact that concepts cannot be charged without clearly indicating it, such as the terrace supplement. In other cases, you will need the express consent of the clientsuch as when serving the aperitif or the bread.
In addition, it is confirmed that the prices according to the market must be associated in the menu with a weight or a quantity, while the off-card products they can only be offered by indicating the price.
It should be remembered that this year, thanks to this association, free tap water can be requested. In addition, the establishments are obliged to provide a container to take the leftovers home, although in this case it could be charged for the container.
The Organization of Consumers and Users (OCU) also warns that, in a free market society, the prices of hospitality products and services are free, but that does not mean that they must always be clearly indicated on the menu and on the list of establishment prices.
List of abuses on the terraces of bars and restaurants
cannot be charged supplements in bars and restaurants for service on the terrace, unless clearly indicated on the menu.
It is legal to set a minimum consumption or a maximum time on terracebut only if the client is expressly informed when occupying it.
Thanks to OCU, they will no longer be able to charge or refuse to give tap water for free to customers, even if they think the taste is not good.
Charge for table service or cutlery It is illegal. It is implicit in the hotel service itself. The appetizer or the bread can be charged if requested and its price is indicated.
Fish, meat and seafood with price on the menu according to marketthey must include a base or weight that allows knowing the approximate price.
If a product is offered outside the menu, you should be informed of its priceOtherwise, the customer can pay the price of a similar dish on the menu.
The prices reflected in the letter are understood as final and complete, with VAT included. If it is not included, it must be expressly indicated.
The establishment must provide a container to the customer if he wants to take the rest of the food, but he can charge for it as long as he is warned.
In case of ask for payment in advance of a table reservation, that amount must be deducted after the final price.
The establishment has obligation to deliver the ticket or invoice always with details of each of the products consumed.
Finally, in the event that an incident may arise, the OCU reminds that the client can request the Claims sheet. If the establishment refuses to provide it, you can request the presence of the municipal police to draw up a record. In these cases, OCU also recommends keeping the purchase receipt and photographing the menu with the prices and rates.
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