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Consumer finds worms in Winner Croquettes for dogs and claims in networks.
Nowadays, consumers pay much more attention to the quality of the products they buy for their pets.
For years, one of the greatest demands in society has been on the rights and care of animals and pets.
Bodega Aurrerá and Ganador are in the sights of a consumer, after finding worms inside a bag of croquettes for their “dogs”.
It is no secret that we live in a society that increasingly cares for the interests and rights of animals in general, but, above all, for their own pets, so much so that, today, the tendency is to call them as “dogs” or “gathijos”.
In that context, there are already some brands that have become pet-friendlyor pet friendly, adapting its facilities or establishments so that consumers can visit them with their respective pets.
While not all brands have done so, the trend has been gaining some popularity as consumers themselves are asking for a little more openness and acceptance for those who can’t leave their dogs at home.
For this reason, Today, consumers pay much more attention to the quality of the products they purchase for their pets.this in order to offer a more balanced meal for their so-called “perrhijos” or “gathijos”.
Consumer finds worms in croquettes Winner
Just as it happens with food for people, on which better quality is demanded by brands, the same thing happens with food for pets; that is, any failure will be reported by the consumer.
Something similar happens with a complaint that, yesterday, was deposited in the Twitter account of Bodega Aurrerá, where a consumer complains about the poor quality of a bag of croquettes of the Ganador brand.
Ironically, Ganador has lost out in the store customer’s complaint, since, according to what he reports and shows in his tweet, he found worms inside the bag of croquettes.
@WinnerCroquette@Purina
I’m sorry to disturb you, but I would like an answer; When giving croquettes to my puppies, I check what they have #wormswhat could be the cause of this, its expiration date is until December 2022
He is a Premium Small Breed Winner. @Profeco @SheffieldGto pic.twitter.com/LdI70EXZDb– Javier Santillan (@chaizze) May 3, 2022
According to what could be seen on Twitter, said product was purchased at Bodega Aurrerá, who, through the brand’s Community Manager, He promised to follow up on the case.
However, the failure has probably occurred from the quality control of Winner, which is why, even, the consumer himself called the brand and, incidentally, the Federal Consumer Protection Agency (Profeco).
And it is that, ultimately, today consumers demand greater or better quality control of the products they consume; technology has given rise to more knowledge on certain issues, such as knowing more clearly what certain products contain.
As a result, and Taking into account that there is now a more effective platform in terms of communication with the company, the consumer is more willing to dialogue and reach a solution.
However, it should be noted that these types of complaints are very common, especially on social networks and, mainly, on Twitter, where similar cases of Bimbo products have been reported, Marinelaamong others, which is why it is necessary to remember what the Federal Commission for the Protection against Sanitary Risks (Cofepris) says.
“Health complaints are intended to inform this authority of the facts, acts or omissions in health matters, which, according to the perspective of the complainant, represents a risk or causes damage to the health of the population,” reads the report. Cofepris portal.
I need your help, I see worms but @Marinelamx He doesn’t see them, he asks me for photos of the lot number and barcode, how are you? Throw them away! That was a few days ago that I told you and you keep asking, how many more will there be like this? pic.twitter.com/tOe3enyvPd
– Raúl (@raespi) January 20, 2022
On the other hand, this only reflects the opinion of the consumer and the conversation that it generates in the digital pulse, so Merca 2.0 requested the position of the brand in order to tell both sides of the story; however, so far it has not been received. The note will be updated in case of a response.