On connecting flights, the airline is also responsible for damages caused to passengers and checked baggage in transit or due to delays in the air transportation service, if the connection is part of the contract between the airline and the consumer.
According to the prophecy, if your luggage was damaged or was not delivered to you, the airlines must compensate youHowever, to access this compensation you must complete some steps.
File claim on time
If you find yourself in this situation, the first thing you should do is file a claim for loss or damage to checked baggage within the first 15 days from the date it was delivered. After this, the airlines will have a maximum of three months (90 days) from the date the baggage should have been delivered to cover the compensation.
Where and how to file the claim?
- If your luggage has not been delivered, you should go to the complaints counter of your airline at the destination airport and they will give you a PIR form (Baggage Irregularity Report) that you must fill out.
- Have the baggage identification check and your identification handy, as well as the reservation code, date of travel, route and flight number.
- Describe your suitcase and the objects it contains. The writing should be as detailed as possible.
- When making the claim, the company has a period of 21 days to recover your luggage and assume the transfer cost. If 90 days pass, he has an obligation to give you compensation.
- If your baggage contains valuable items, you may be required to provide receipts, original receipts, and invoices for them, so keep these on hand to expedite the process.
- When filing the report or filling out the form, be sure to ask the airline what it is willing to provide as compensation.
How should an airline compensate you if your luggage is lost or damaged?
The agency mentioned that the compensation that airlines must cover, in accordance with articles 62 and 66 of the Civil Aviation Law, is as follows:
- For the loss or damage of your checked baggage the compensation is up to 150 Update Measurement Units (UMA), equivalent to about 14 thousand 433 pesos.
- Due to destruction or damage to your hand luggage the compensation is up to 80 UMA or 6 thousand 697 pesos.