Operational Easter 2022
Within the framework of this Operation, as of this Monday, Profeco installed service modules in the main airports and bus stations, to provide care and advice, in addition to receiving complaints and reports.
The operation, which will last until Sunday, April 17, includes on-site reconciliations and attention to complaints and advice, as well as verification of measuring instruments such as scales and time clocks.
In addition, at the Mexico City Airport there will be two fixed Profeco service modules from 7:30 a.m. to 8:30 p.m., Monday through Saturday, and from 8:00 a.m. to 8:00 p.m. on Sundays and weekends. holidays. There will also be modules at the AIFA and the air terminals of Cancún, Guadalajara, Guanajuato, Monterrey, Puerto Vallarta, Querétaro and Tijuana.
Banners with contact telephone numbers for the Consumer Protection Offices (Odeco) and Conciliaexprés, Profeco’s immediate conciliation mechanism, will be installed in bus terminals with the highest influx.
These bus stations are those of Cancun, Guadalajara, Guanajuato, Puebla, Tepic, Tijuana and Tlaxcala; as well as the four in Mexico City (North, West, South and East).
Among other actions, the Attorney General’s Office has a Consumer Telephone number 55 5568 8722 and the number 800 468 8722, from 9:00 a.m. to 7:00 p.m., Monday through Friday; and from 10:00 a.m. to 6:00 p.m. on Saturdays, Sundays and holidays.
In the same way, attend via Whatsapp on the phones 55 8078 0488, 55 8078 0485, 55 8078 0344 and 55 8078 0484.