After a substantial loss of subscribers during the first quarter of the year, and the expectation of even more during these months, Netflix began to implement a series of controversial changes. One of these was an additional charge for sharing passwords away from home. This started its trial period in Peru, Costa Rica and Chile not long ago. Nevertheless, This measure started off on the wrong foot, since the authorities of these countries have questioned its use.
It all started when in April of this year, the National Institute for the Defense of Competition and the Protection of Intellectual Property of Peru asked the streaming company to define “home”, before charging said extra fee. In this way, Netflix would be able to avoid future problems with its users, who were not aware of this increase at the time. This was what was said about it:
“The current development of the streaming platform is part of the information that users took into account when determining their choice of consumption.”
Along with this, the authorities of Peru met with those of Costa Rica and Chile to ensure that Netflix provides timely information for the consumer. In response, the streaming company released a statement defining “home” as the same building where people live.
Unfortunately, Netflix consumers from Peru have mentioned that two months after the extra charge policy was announced, “they have not received consistent messages about the new charges nor do they appear to be subject to the same policies”.
On related topics, a report indicates that Netflix is losing its most loyal subscribers. Similarly, this is what will hit the platform in June.
Editor’s note:
Before they start overcharging, Netflix needs to clear up a lot of details. This is what the trial period is for. With these countries, the company is learning everything it needs so that when the global collection begins, there are no inconveniences of any kind.
Via: rest of world