The company headed by Enrique Yamuni explained to Angélica through the message that the rise in prices is due to the “operating costs due to high inflation”.
“We understand that price increases are not welcome, but we are sure to have your understanding and remind you that even with this increase we continue to be the best connectivity and entertainment option for your home or business,” the statement reads. banner sent by Megacable.
This would be Megacable’s second price increase this year, as the company raised its rates for the first time this year last march arguing that the investments that it is allocating to the expansion of its network, which imply operating costs such as labor, fuel, electricity and inputs, have made the company inevitably pass on these expenses to the users.
“It’s a new reality which entails large investments, and, in order to continue providing the services you deserve, we are forced to make an adjustment to your rate as of March 1,” Megacable explained to users via email on that occasion.
In the third quarter of this year Megacable invested 2,745 million pesoswhich represents 39.4% of its income accumulated in the year for the expansion of the network and entry into new markets.
However, for Angélica P, although the price increase is not much, she considers that it is unfair. “The internet service is unstablesometimes it works fine and other times there is no signal and it is frustrating because sometimes you report a problem and they take a long time to fix it”.
“Last week my boyfriend talked to those from Megacable so they could see why this was happening. [la intermitencia de la señal de internet] and they agreed to come, but to date they have not come, ”he says.
In October, the Federal Consumer Attorney’s Office (prophecy) started a class action lawsuit against Megacable due to the increase in consumer complaints for recurring failures in the telecommunications services offered by said company.
The company assured that the failures in its networks are due to the infrastructure vandalism, a phenomenon that has worsened in the last seven years. However, he assured that he will cooperate with the Consumer Attorney’s Office.
“There are people who he steals the cables thinking he has copper and that generates failures and it is almost impossible to be watching 24/7. How do you monitor 120,000 kilometers of lines?” Yamuni warned at a press conference last October.
Like Angélica, other Megacable users disagree with the increase in their rates. A source close to the company revealed to Expansion that Puebla has been one of the entities that has issued the most complaints to the company due to the rise in prices.