Why is user rating important?
According to the company, this data is relevant because it gives drivers confidence and security about the user, which is reflected in a lower service cancellation rate.
In addition, the company highlights that this data can always be improved, because although it is subjective, there are some aspects that drivers value, such as being on time, not making the driver wait too long, as well as being respectful, keep the vehicle clean and make sure the destination is correct to avoid rerouting.
Uber comes out of the crisis
After three difficult years due to the pandemic and its recovery, Uber is already forgetting about the crisis. In its latest quarterly report, the company reported revenues of $9.23 billion, that is, an increase of 14% over the previous year, in addition to a record of 137 million monthly users on the platform.
The mobility segment was the most profitable for Uber, since it reported 4.890 million dollars in revenue, driven by the high number of trips, which grew 22% in the period.