Profeco explained that through the Legal Sub-Prosecutor’s Office and Viva Aerobus they accessed alternative conflict resolution mechanisms for which they reached a judicial agreement that will allow “access and satisfactorily solve a collective action lawsuit for various claims filed from 2014 to 2017, mainly for flight cancellation, flight overbooking, itinerary change, flight delay, improper charges, loss of flight by the consumer and denial of service.
How do I know if I was benefited?
If you were part of the collective action, the first thing you should do is check if you appear on the list of benefited consumers, available at https://acolectivas.profeco.gob.mx/index.php . Once the verification is done, it will be necessary to establish contact through the following means:
Email: [email protected]
Telephone numbers: +52 81 8215 0090 and +52 81 8215 0150
Internet page: https://www.vivaaerobus.com
In case of doubt, you can call 55 5625 6700 extensions 11121, 11292, 11122, 11357 or 11176, as well as email [email protected] from Monday to Friday from 09:00 to 18:00.