service payments
Oxxo, which emerged in 1978 in Monterrey for the sale of beer, snacks and cigarettes, began to open its boxes for the Services pay to differentiate itself from its competitors a decade ago.
Today, it is possible to pay for around 5,000 services, from the internet, streaming or cable television services, up to fines, property taxes, the telephone, water or electricity bill.
Payments and deposits to bank cards
In stores it is also possible to make deposits to accounts and payments to credit cards, even on Sundays or holidays, for a commission of 15 pesos per deposit.
Participating banks include BBVA, Santander, Scotiabank, Inbursa, HSBC, BanCoppel, Caja Morelia Valladolid, Caja Popular Mexicana, Invex, Afirme, BanRegio, Falabella and Banco Autofin.
Purchase of chips and telephone recharges
Oxxo introduced the airtime recharge service in 2001, and every day it serves around 1.2 million Mexicans who go to one of the stores to recharge airtime.
In Oxxo stores it is also possible to buy cards Telcel SIM and Oxxo CEL, the Virtual Mobile Operator of the company that operates through the infrastructure of Telcel.
Oxxo CEL had 1.6% of the virtual operator market in 2022, according to data from the Federal Telecommunications Institute.
sending remittances
Oxxo is an ally of Western Union. This makes it possible to send money from the United States or another country by Western Union and collect it at an Oxxo store.
The maximum amount that you can withdraw in cash is up to 2,000 pesos, while the rest of the remittance is deposited on a bank card or on the Saldazo Card, the Oxxo and Citibanamex debit card linked to a savings account.
Sending and receiving money
In 2022, Femsa took another step hand in hand with Oxxo by debuting in the fintech segment with Spin, a mobile application that allows you to send and receive money and that is linked to the operations that consumers already carry out at their checkouts.
Spin users can send and receive money through electronic transfers (SPEI). Also, they can pay for services and purchase airtime from the app, as well as make deposits and withdrawals.
Through the Spin application it is also possible to make purchases in physical and online stores with a VISA flag card that can be requested at any Oxxo store, while purchases earn points in the convenience store loyalty program .
Amazon Package Delivery and Payments
The company closed an alliance with Amazon in 2018 for the reception, delivery and return of packages.
The items will be available for collection at the Oxxo for five days. If it is not picked up, it will be returned to Amazon and the customer will be refunded.
loyalty program
In 2021, the local store chain launched Oxxo Premia, a program that grants benefits to customers who sign up for it, so that, for each purchase in its stores, they receive rewards that can later be redeemed in stores.
In January of this year, Femsa added Volaris to the Oxxo loyalty program, with which users of both companies will be able to accumulate and redeem reward points in their loyalty programs.
car insurance
oxxo and the insurance company Chubb announced at the end of February 2023 a solution of insurance that will cover the travelers visiting the United States in their car Mexican, either for shopping, vacations or business.
Said protection is available in the more than 21,000 Oxxo stores with the main focus in the seven northern states of Mexico (Baja California, Baja California Sur, Sonora, Chihuahua, Coahuila, Nuevo León and Tamaulipas).
refill gasoline
Although gas stations are a separate business from stores, they incorporate the brand into their name and help drive traffic to stores.
The first station opened in July 2016, after the energy opening in Mexico and the business, called Oxxo Gas, already generates around 7% of Femsa’s revenues.