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Users had to adapt alternative communication measures before the application crash.
Some suffered anxiety and concern over disconnection from their bosses and work sites.
The whatsapp crash It not only impacted on the social interaction of Internet users, but also on the workforce that has been working for more than a year Home Office for the Covid-19 health emergency. Out of eight hours in a typical day, some users limited their remote communication to at least six.
Although from its origin the famous social network quickly became the main means of communication worldwide, with the confinements and adaptations around the pandemic it also established itself as an immediate work tool for entrepreneurs, independent, public relations agencies, brands, corporate and many other areas.
Therefore, yesterday thousands of users experienced moments of crisis when their options for interaction with clients, bosses and co-workers were limited, there were even those who had to adapt their communication methods to send documents or coordinate group operations from Office, Telegram and e-mail.
Hahahahahahahaha there is no WhatsApp and in my work they are looking for us in the Excel sheet ๐๐
Have a little respect, I was already going to sleep pic.twitter.com/jHcl2c2o6bโ Daniela LM (@LMorado) October 4, 2021
According to data from the National Institute of Statistics and Geography (INEGI), in the results of the Telephone Survey on Covid-19 and the Labor Market (Ecovid-Ml) 2020, about 32.9 million Mexicans were working last year and, of them , 23.5 percent did so remotely, that is, 7.7315 million connected to a mobile device.
WhatsApp and Home Office
From January 2020 to January of this year, the number of internet users grew and their type of use changed dramatically due to the move from a classroom and work-based school system to a digital one.
The impact of the more than 250 thousand complaints from users of social networks on the site of Downdetector This October 4, due to the failure of the WhatsApp, Facebook and Instagram server, it is possible to make visible in national figures on the use of the platforms and their consumption habits in the workplace.
For example, him Digital 2021 Global Overview Report shows that until the beginning of this year Mexico had 115.4 million connected mobile devices, which represents 89.1 percent of the total population (129 million inhabitants).
Of these, 92.01 million people connected to the internet and 100 million active profiles on social networks, which represents 77.2 percent of the web population.
Likewise, 2021 began with an increase of 12.4 percent in social networks, that is, 11 million new users, of them, the 54.5 percent represents workers independent or salaried workers who use the platforms through personal or specific accounts for their professional performance.
The same study shows the importance and centralization that the Mexican user has given to the platform, leaving aside the key and social objective with which it was launched, since it has made it the third most used application in all of Mexico.
In the first place of preference is YouTube, with 96.3 percent; it is followed by Facebook, with 95.3 percent of visits; and then WhatsApp, with 91.3 percent of frequent use.
For this reason, yesterdayโs collapse puts in the eye of the hurricane the effectiveness of this means of communication in corporations, being that at least the 57 percent of Small and Medium Enterprises (SMEs) make use of the platform in its version Business and a larger amount, but not accounted for by WhatsApp, handles the standard version to work.
However, the labor platform LinkedIn recommends mediating the needs of the business and not completely demonizing the application, as it has its pros and cons for each type of user.
Advantage
- It does not require personnel training, practically anyone uses it in their personal life.
- It is immediate and allows you to attach files in various formats, as well as voice messages.
- It leaves a record of the interaction and can be used as a search engine to locate old messages.
- Lowers the cost of corporate communication and becomes fraternal in small teams.
- Allows you to coordinate projects between two or more people with ease.
Disadvantages
- It makes it difficult to concentrate on a single task, before the arrival of notifications.
- If not used correctly it can cause stress and reduce productivity.
- It is not the most secure platform, so it is recommended to avoid sharing confidential information.
- Employees can feel mistreated, left out, or overwhelmed.
- It can overwhelm employees by blurring the line between office and home.
Messaging drops โฆ stress rises
Wey I need to work and WhatsApp does not work ptm my boss is going to correeeeeeeer
โ ๐ฝ๐๐๐๐๐๐ ๐ฟ๐๐๐๐๐ ๐๐๐ ๐ธ๐๐๐๐๐๐ (@IvannaRello) October 4, 2021
Another phenomenon that shone before the fall of WhatsApp this October 4 was the concern of some workers such as @IvannaRello, who were unable to communicate with their superiors or simply feared not meeting their work goals.
โ(The malfunction) generates a lot of insecurity and anxiety because depending on WhatsApp and other social networks many times they stop using other alternative resources such as the telephone,โ the technology addiction specialist, Laura Jurkowski, explained to the Tรฉlam agency.
The author of the book โScreen Effect. How to achieve digital balance โalso recommended decentralizing the platformโs work operation, because, he says, WhatsApp is already a socially addictive network and generates stress by itself, a situation that is aggravated by mixing entertainment with obligation.
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