Twitter has become a medium where thousands of users report daily complaints to companies, today we show you some of the most common.
Although we currently have endless social networks that allow us to be connected with companies around the world, such as Facebook, Instagram and TikTok, there is one that stands out due to the high number of complaints filed daily, Twitter.
In accordance with StatistaAmong the main ages that use this platform, they are older than 18 years, having a preference range of users of 28 percent in ages 18 to 24, 20.04 percent between 25 to 43, 16.03 percent between 35 to 49 percent and 10.35 percent in the population over fifty years of age, so the population that uses this platform generally tends to pay for various brand services.
Social networks have constantly witnessed some complaints about different companies on Twitter, where users show their dissatisfaction with some deficiencies in terms of different services, on numerous occasions, today we show you some of them.
Constantly users of Didi tend to report some inconsistencies in your services, where they mainly report about drivers who are constantly asking users about their payment method, in case of doing it with a card, they tend to cancel the trip.
Similarly, users report that when requesting their trip, drivers accept it, however, they are constantly turning or even moving away from the user’s location, presumably so that they cancel and take a commission.
@DiDi_Mexico
This has been happening to me very often here in Morelos. Apparently your drivers think they are ordinary taxi drivers and only accept cash. The bad thing is that they accept the trip after several minutes of waiting they cancel it. It’s frustrating pic.twitter.com/lRYpqyVbYx– Efra Rendon 🌈 (@ efrarendon09) October 24, 2021
Then the app marked that it was 22 minutes away, more than double what it marked at the beginning. I decided to order a @DiDi_Mexico. The driver came and took me where I wanted. I checked (again) the app @Uber_MEX and the driver had moved further away. pic.twitter.com/x4H9R4edh1
– Jessica Moguel (@jessiemozar) October 19, 2021
Previously BBVA it had had a nationwide drop on some operations, both physically and digitally, deficiencies that it sought to eradicate thanks to a strategy to win over the consumer; However, these types of situations are constantly shown among network users.
Users of Twitter They often report on numerous occasions some failures in the systems of the applications in BBVA, where they comment on various problems when entering this and wanting to perform certain banking operations.
@BBVA_Mex Yesterday they made me a transfer and I still don’t know how it is reflected in my account 🥴
– Viic 🤖 (@AViictor_) October 26, 2021
@BBVA_Mex and now why or what? pic.twitter.com/YM0u6dtwfX
– ☆. • ° Ady Barrera ° •. ☆ (@ady_barrera) October 25, 2021
Users who choose to contract the services of Telmex constantly file some complaints in Twitter, where they are annoyed at the deficiency in some of their services, where some mention that they are following up on the case but according to users, they do not provide results.
Today I am 6 days or 146 hours without service @infinitum @TELMEXSoluciona no one answers on the phone. @IFT_MX @Profeco Where can I file a complaint?
– Dan Hache Palomares (@danhpalomares) October 24, 2021
4 days without Internet and voice service. Those from telmex only say that they are reviewing the service 🤔
– L3oNeT (@ L3onet) October 26, 2021
The failures in the internet of Izzi They seem to occur constantly, since users on social networks often mention the brand constantly about some deficiencies, even several during the same month.
@izzi_mx Do not stain Izzi in less than a month there are already 3 service failures, already considering changing the service, I hate you !!!! 🤬🤬🤬🤬
– Jose Ram (@ ram73844358) October 22, 2021
@izzi_mx Do not stain Izzi in less than a month there are already 3 service failures, already considering changing the service, I hate you !!!! 🤬🤬🤬🤬
– Jose Ram (@ ram73844358) October 22, 2021
Although the image of companies is damaged by complaints by Twitter users, these are also shown constantly monitoring these cases, managing to reduce a little the impact of such complaints and showing that in effect , they care about the opinion and calls of the consumer.
However, on various occasions these types of complaints are dealt with with automated and not very organic responses, asking to follow up by private message that sometimes manage to be assertive and these usually help users, while other times these are not enough.
These complaints are one of many reasons why our brands should be present on social networks with the corresponding professionals, in order to avoid possible brand crises, providing solutions to users and improving the conversation between user / brand, resulting in a better image in the world virtual.
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