The parties of San Fermin These are key dates for the hospitality sector, which expects large profits from the massive arrival of tourists and locals that invade Pamplona for a week. The young man also expected it. kabo restaurant, opened only in April of this year, which had even extended hours and hired reinforcements of personnel. But they have been met with a wave of reservations that have turned out to be false.
The premises themselves denounced it on the 12th through a statement on their social networks, stating that it has been “one of the worst episodes” since they started the business. They denounce that it is not a casual accumulation of the typical no shows that the hotel industry faces, but from Kabo they are clear that it is the result of an orchestrated campaign.
Between July 6 and 11, more than 60 reservations have been recorded for a total of 146 people which led them to turn away new customers because they were full, only to find an empty dining room. The reservations made or were canceled or, directly, did not show up, without giving any notice.
Kabo has a modest capacity of between 30 and 40 diners, and they premiered for these San Fermines a tasting menu of 80 euros, plus drinks apart. According to what their owners have declared to The countrythey expected an average ticket of 120 euros per person at these festivities, which multiplied by the 146 diners who did not show up add up to about €18,000 that they have not been able to enter. To which must be added the loss of wasted products and the cost of personnel.
At first, they explain, they did not give more importance to the first reservations not presented, since it can be something common in festivals of the caliber of San Fermín, but when it was repeated continuously during the following days, they realized that it had to be “perfectly orchestrated“, probably the result of some bad joke.
When applying the charge of 25 euros that the restaurant applies as a cancellation policy, they found cards without funds. They also failed to contact the authors of the reservations, running into false phone numbers or people who knew nothing about the matter.
They affirm that this episode is a hard economic blow and also emotionalsince they are clear that it is only “a small stone in the road”, but that it demonstrates the defenseless situation that hoteliers face in this type of situation. last minute cancellations, no shows or people who book on several sites at the same time without canceling discarded reservations, they say, “they are the order of the day.”
With the recent case of the Amelia de Sebastián restaurant present, from Kobo they have decided to take action on the matter to make the problem visible and try to take legal actions with the advice of a lawyer.
Navarra (Total Guide – Spain)
Photos | kabo
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