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Senator Claudia Anaya traveled through Aeroméxico and upon arrival in Mexico City, she got an unpleasant surprise.
The event showed on social networks, the ability of Aeromexico to communicate with its passengers through these platforms.
Aeroméxico is one of the leading brands in the Mexican air market.
A passenger with disabilities experienced the worst incident after traveling through Aeromexico, after the airline lost her wheelchair, for which the woman was violated after having made a flight from Zacatecas to Mexico City.
The fact is part of how difficult it is to manage customer service, especially by airlines, which have to operate in saturated air terminals such as the AICM.
Within large markets such as the United States, an estimate from the US Department of Transportation and the Aviation Consumer Protection Division measured the problems that airlines faced in the year the study was carried out, by revealing which are the main complaints made in this industry, where the volume of operations is considerable.
According to the estimate, it is noted that the main complaints that are registered are for returns, followed by reservations, ticket sales and boarding; complaints about fares occupy the third place among the most carried out, while problems on board flights are the fourth problem registered.
A chair lost by Aeroméxico
The Senator for Zacatecas Claudia Anaya launched a call for help to Aeroméxico, after he wrote to the airline asking them to help him locate his wheelchair, which was lost this Sunday on a flight from the state he represents.
Anaya is a legislator with different abilities, so she requires a wheelchair to be able to move and in her call to the airline, she wrote to the brand through social networks, asking for the airline’s logistics support, to find she.
The incident lasted 2 hours in which the legislator was violated, since during this time her chair was not found, for which she finally thanked the brand, assuring that the gratitude was due to the emotion that they found her, so that finally made a recommendation to the company to pay attention to the protocols with which it moved this type of equipment, which is essential for people with different abilities.
Localized wheelchair
Thank you very much, from the excitement I even forget the 2 hours of suspense.It is not a bad plan of the guys, you just see that the @AICM_mx it doesn’t give anymore. @Aeromexico 👁 with the protocols.
– Claudia Anaya 🇲🇽 (@ClaudiAnaya) August 8, 2021
So when I lose my wheelchair 😂
Take heart my people. Happy Sunday pic.twitter.com/F43a9bHeQQ– Claudia Anaya 🇲🇽 (@ClaudiAnaya) August 8, 2021
The other side of Aeroméxico
This is how terrible incidents happen at Aeroméxico, losing the wheelchair of one of its passengers for hours, the airline also stars in memorable moments and one of these occurred when Alejandra Valencia She arrived in the state of Sonora aboard a ship of this airline, where she was recognized for having conquered the Olympic Games, for which she was received with a formal act of a water bow, as a way of congratulating her on her achievement.
Valencia is one of the few athletes who obtained metals for Mexico, in the sporting event that took place in Japan, in one of the editions of the Olympic Games most criticized for its performance during the full pandemic.
This is how the Olympic medalist Alejandra Valencia was received @micozito in his homeland #Beautiful. #Archery # Tokyo2020
Great detail of @airportsGAP pic.twitter.com/vZmxaBdl7i– Canal Sonora (@canalsonora) August 4, 2021
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