What is the gray cell phone market?
The gray market is a way of marketing products through unofficial distribution channels.. They can be online marketplaces or points of sale where users get their devices, in this case smartphones, at a cheaper price.
However, the gadgets do not undergo review and approval by the manufacturers’ local offices. In other words, it means that they buy ‘unlocked’ phones that do not enter the country, according to the regulations requested by the agencies, which can represent a problem in terms of operation.
How do I know if my Samsung is from the gray market?
The Federal Consumer Protection Agency (Profeco) indicates that, to know if the purchased device respects the Official Mexican Standards, the NOM024 label must be verified, which has the importer’s information and product details in Spanish. In addition, it is important that the consumer verify that the portal where they are going to make the purchase makes the guarantee valid in Mexico.
What to do if my cell phone was blocked
Samsung offers a 30% discount voucher to purchase a new Galaxy smartphone:
- Contact 800SAMSUNG (7267864) and select the asterisk option
- .
- Provide the IMEI number of the locked device.
- You will receive a discount code.
You can redeem the code until December 31, 2023, at www.samsung.com/mx and in the Samsung Shop APP (available for Android devices).
What happens to my information on the phone?By locking your device you will not be able to use or access your applications, information or tools
. For this reason, it is very important that users who receive notification of the block back up their information. Through Samsung Smart Switch, users can quickly and easily transfer their data to another device. Known more here
.