What is Dealextreme
DealExtreme is a Chinese website where we will find all kinds of curious gadgets, accessories and products. It is a platform where we can find practically anything and shipments are usually free. It stands out for having low prices and a catalog in which there is practically everything at a very affordable price. One of the great classics of the Internet that has been in operation for more than ten years and that usually offers free shipping on almost all available products.
DealExtreme was one of the first to arrive with this type of system and one of those that popularized the purchase of all kinds of gadgets and utensils to China, although later others such as GearBest and Aliexpress were more popular. It also works with a dropshipping system. That is to say, the shipments are made by DX although there are e-commerce retailers but the sellers do not care about the management of orders or packages but DX, as it explains on its own help page, “takes care of the storage, packaging and shipping of the products ”.
The website it’s completely in spanish and in other languages so finding something will be easy for us. At the top we find sections such as news, flash offers, low prices, etc. There is also a search engine at the top where we can find what we need and a little further down we will see a banner where we will see temporary offers or recommended items.
Catalog and purchases
Like Aliexpress or DHGate, Dealextreme has practically everything we can imagine and everything stands out for having very low prices. The categories are multiple as in other Chinese stores and we find from clothes and watches to car accessories, health and beauty, computers, mobile accessories, etc. You can find a light bulb or a belt or a hair extension. The catalog is very complete with all kinds of categories and subcategories available.
Categories:
You can use the search engine at the top of the screen to find what you want without complicating it. For example, a specific model of mobile phone or a pen. The categories are divided into departments and sub-departments more specific, so we recommend having a good time browsing through them until we find what interests us. On its website we can see (already translated by the website itself):
- Dress and watches
- Automobiles and motorcycles
- Health and Beauty
- Computer
- Consumer electronics
- Home Office
- Security & Accessories
- Lights and lighting
- Phone accessories
- Tools
- Toys & Hobbies
- Sports and the great outdoors
- Hair extensions
- Pants shoes
We will also find banners or specific categories of offers or recommendations of the moment, flash offers or “hot sales” that we can take advantage of for an unlimited time. As we scroll we go viewing different recommended products for each category.
Filters and brands
When searching, the results pages are identical to any other similar page or online store. At the top, when opening a section, we will see a series of filters or buttons. We can touch on the different brands. For example, in webcams we will see that we can choose between First Sight or Logitech. They are usually the main brands in that category or the most popular and sought after.
Also here we can choose how are they ordered the different products:
- By popularity
- Orders
- The new
- Reviewed
- Prices, with the possibility of choosing between two values
In addition to choosing the order, we can add different filters so that only the products that meet these conditions appear:
- Free shipping
- New arrivals
- Mvp
- Rating higher than four stars
We have fewer filters than on other similar websites but enough to find what interests us. In addition, we can always use the search engine to end in results.
Shipping and deadlines
Shipping times will depend on the product itself that we buy or even on the moment of purchase. The terms will depend on what we choose for each product or purchase. Within the product sheet we will see “Shipment” and here you will see a series of data. For example… “Free shipping to Spain – Estimated Delivery on” along with a small arrow that opens a drop-down menu. By clicking, we will open a pop-up window where we will see the different shipping services, cost, estimated delivery time and whether or not we will have tracking information depending on whether we choose one or the other. There are usually several options available to choose from.
At the top we must make sure that in the drop-down menu we have chosen “Spain” or “Spain” where it indicates “Shipping to”. At the bottom we will see a table with several options. For instance, super saver shipping service that costs us nothing and with an estimated delivery time of seven to eighteen days and no tracking information. Or standard shipping that is priced at about two and a half euros with the same shipping times but with tracking information. In case you are in a hurry, in the example we can see the shipment “expedited” for about 28 euros with an estimated time of five to eight days and tracking information. Therefore, it depends on the product itself, the country to which it is sent, etc.
Price and payment methods
The payment methods are practically the usual ones and there is no problem when making purchases. The first thing we have to take into account to know the prices well is to go to the upper right corner of the browser screen and choose “Spain” and “EURO”. Normally by default the prices will appear in dollars but we can change it with this button and thus we will get an idea about the final price. In addition, within the file of each product we will see the price and we will see an inscription that indicates whether or not VAT is included.
In the payment methods we recommend that you always do it through PayPal Thanks to the purchase guarantee that this service offers us in case of not receiving the package, if it arrives broken or is different from what we have ordered. But Deal Extreme accepts multiple payment methods: American Express, Mastercard, Visa, Diners, Discover, PayPal, Webmoney, Ebanx, iDeal, Boleto, and COD. You can choose it once you have the product in the basket and go to pay for it.
Guarantees and returns
Is there a guarantee? Yes. Usually the process to return a product is more complex on these websites but they do offer guarantees. Of course, you must take into account what DX indicates on its help page. Items that are not correct and reported during the warranty period will be refunded but you must contact Dealextreme and follow the return policy steps.
In case of arriving in bad condition, you must indicate all the possible tests. You must take photographs of the package from the front and back, of the defective items or the malfunction of the product you have purchased. For example, if the screen of your mobile phone is green. You must take pictures and videos.
Once the item is returned, it is refunded although we must ensure all the processes depending on the days that have passed since the shipment. The DX guarantee varies depending on whether it is the first 90 days from receipt, between 90 days and 150 days, or after 150 days and before 365 days. In any of these cases, the return policy and the solution given vary. The product may not be refunded if several months have passed but it may be sent for repair, etc. Although there are also specific cases that we must take into account: during seasons like Christmas the warranty order will be extended we have to claim.
Still, if you are concerned about the warranty or refund, we recommend that you use PayPal as a payment method to add extra security.
Customer Support
If we want to contact customer service, we have a button in the upper right part of the screen that takes us to this help page. Here we will have three options: send a message to DX, open the frequently asked questions area or access a link that takes us to the customer service social networks.
The first is the most recommended option and they promise to respond in a maximum time of 72 hours. You must register and fill in the different fields to explain what is wrong with you, what is your problem. Here we will open the report page where you will have a box where you can explain the situation “in the clearest and most objective way possible”. There are several options available to contact:
- Report Products false or without rights
- Submit a report for insurance or rate issues
- Report by credit card certificate
- Report by BUG or web failure
If the problem is with an order you will not have to follow these steps but you must go to “My orders” and “Find my order”. Here we must look for the contact option to explain the problem we have and leave the corresponding message.