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starbucks has become a transcendent brand in the market of fast food.
Studies like the “Global State of Customer Service Report 2018” They give an account of the state of customer service.
starbucks is one of the key chains in the coffee market in the world.
Misspelling the name Horace Villalobos (within a starbucks) without the ache that commonly carries this word, unleashed criticism on social networks, discovering the unexpected endings to the complaints for poor service that are based on said media
Starbucks has become an example of how important a brand is and, most importantly, it shows how valuable a brand’s communication with the consumer is. In fact, in the study “Global State of Customer Service Report 2018” found that “the proportion of customers in the United States and worldwide, based on their opinion of customer service improvement in 2018, 58 percent of US respondents said they believe customer service is improving”, with which we can understand that just as complaints from personalities end with unexpected endings, other cases are surprising, as happened with Chumel Torres.
a typing error
Horace Villalobos he exhibited the educational level of a Starbucks barista, when he misspelled his name, without the ache, which evidently carries the word Horace.
Education is the basis of any change and an important factor in restructuring the social fabric. pic.twitter.com/UMBDi4aY3j
— Horacio Villalobos (@Horacitu) May 15, 2023
“Education is the basis of any change and an important factor in restructuring the social fabric,” he wrote as a diagnosis of the misspelling made by the Starbucks employee and immediately generated reactions on social networks.
“Yes, come on, keep buying at Starbucks, sucker, and make the gap big. By the way, in proper names there are no spelling rules, for the other one you indicate the ‘barista’ or whatever the name of that blowjob is and you stop seeing yourself as damn posting”, read one review while other users confirmed that in There were no spelling rules for proper names, so Oracio was spelled correctly without an H, assuring him that he would be surprised at the number of people who have registered their children with this name.
Having said this, it is understood that elements have been developed in the market that help us understand the value of communication with the consumer, defining increasingly important elements in the communication of a bad service that is based on social networks.
My dear, I personally offer you an apology, it would help me a lot if you give me the name of the asshole, so that he leaves today for being incompetent… nothing to put up with, he is within his every right to complain. 😡 https://t.co/7IpruUUoYK
– Don Ricardo Salinas Pliego (@RicardoBSalinas) May 13, 2023
Horacio Villalobos made a complaint that ended badly, as we narrated in previous paragraphs and the famous driver reminds us of the complaints about poor service that reach social networks and have unexpected endings.
The fact to compare this last statement occurred with Chumel Torres and Totalplay, when the influencer denounced the drop in service at his home. After the inconsistencies in the internet access that he registered, the famous tweeter explained that when he tried to enter the customer service area by telephone, he found a loop in which he could not solve any problem, such was the desperation that he experienced when he did not to have a response from the brand, until he took the case to social networks, where within hours he managed to attract the attention of Ricardo Salinas.
In the post written by the famous comedian, he explained that he avoided making a public complaint but due to the incompetence of those responsible for customer service, who even delayed resolving his complaint, he explained that he felt compelled to file a complaint.
After the complaint, he received a response from Salinas, who offered to fire the person who did not solve the problem, assuring him that he had the right to complain.
Both cases of complaints about poor service that reach networks and achieve unexpected ends remind us of how important the market has become today and how valuable it is to play in the market, following increasingly practical rules.