Currently, the electricity poles of the Federal Electricity Commission (CFE) are without power due to the devastation caused by Hurricane Otis, which has added complications to the restoration of telecommunications services.
HughesNet has also confirmed that starting tomorrow it will begin installing internet services in communities that have been completely cut off. However, they warn that this will be a considerable challenge, given that roads and access roads have become virtually impassable.
“To illustrate, our technicians were an hour away from Acapulco, but due to the impact of the hurricane, that one-hour trip has become a six-hour trip due to landslides, falling poles, cables and destruction. of advertising signs. It is an extremely complicated and complex situation,” said the director of the company in an interview with Expansion.
The company has reported that at this time it maintains communication with 18 technicians in the affected area, and is also deploying another 50 members of its team, with the intention of sending another 50 collaborators from Michoacán and Oaxaca.
“This catastrophe has had a devastating impact on the state, and as far as we know at this time, Acapulco is one of the most severely affected areas. This is largely due to the population density and the buildings that were damaged. However, the entire state will require significant support in the next stages,” Duarte commented.
The company also intends to address the issues its users have experienced as a result of this natural disaster. However, it is important to highlight that this situation will manifest itself in the coming days, since at this time many people are without power supply and cannot report problems in their services.
“When our users start to communicate and report their service problems, we will be ready to assist them. We are even considering providing financial support to those customers who request it and who are in affected areas, so that they can stay connected. I believe that as a company we must show resilience at this time,” Duarte said.
The director also revealed that, in order to deal with natural situations of this nature, the company is exploring the possibility of establishing links between the Red Cross headquarters and those of HughesNet, so that, in future emergencies, people can stay connected.