In a healthcare setting where the average patient visit lasts only 15 minutes. It is important to ask the right questions to achieve a successful diagnosis and in turn, to structure a safe relationship where the patient feels with the necessary confidence to speak the truth.
But what is the question that every conversation with a patient should include?
First of all, it is imperative to find out what the patient (and his family) is afraid of.
Often these fears are based on misunderstandings or misinformation. If so, irrational fears can be dispelled once they are revealed. Other times, their fears are precise, based on realistic concerns, and they recognize that they can build a bridge of trust between doctor and patient. But it can’t happen if we don’t know what those concerns are and we can’t find that unless we ask.
What else can we do to improve the communication with the patient?
To communicate more intelligently with your patients, you will need to refine the basic communication skills you already have, make adjustments to your communication style to accommodate today’s more participatory style of care, and take steps to go the extra mile.
Don’t skip the courtesies
Along with other benefits, it is widely known that patients are more likely to follow advice if they have a good relationship with their doctor. So anything you can do to build rapport is not just a subtlety, it is an essential part of patient care.
Don’t seem rushed, even if you are
It is important to make each patient feel at the center of the universe ”. Once you’re in the exam room, make sure you’re actually there – focus your attention on the patient and don’t worry about what’s going on on the other side of the exam room door.
Keep conversations on track
If they are discussing their brother-in-law’s surgery or a conversation they had with their neighbor, you should gently guide them back to the issue at hand.
Communicate with a dual purpose
When you ask a patient about their children, you can also ask if they are up to date on their vaccinations. This type of interaction not only shows your interest in the patient, but also gives you information that should be noted in the table.
Listen without interrupting
You will undoubtedly gain more information and save more time in the long run by actively listening to the patient without interrupting them. “Studies have shown that the patient normally speaks for an average of 18 seconds before the doctor interrupts. But if the doctor lets them talk for three or four minutes, they tell you 90 percent of what is happening to them. “
Relates to the eyes
Lastly, avoid spending the patient visit focusing on a computer screen, typing information, or reading a graph. Really look into the patient’s eyes. Eye contact should be direct but intermittent (not staring), and should be sincere and convey interest.
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