There is a way to ensure that your clients have a more pleasant stay in your cafeteria, bar, restaurant, hotel or any business in the hospitality industry, and that they also recommend it and want to return. You know which one is? It’s called customer experience and it can help you build customer loyalty.
When a company cares for and improves the experience that consumers have, it can raise its level of satisfaction and loyalty by 60%. Of the most satisfied customers, only 3% would be willing to change companies, according to the Association for the Development of Customer Experience (DEC). Hence the importance of providing a better service to the customers of your business.
And that’s not all. A good experience can distinguish you from the competition. To show a button. 81% of companies know that the consumer experience is a differentiator that can make them more competitive, according to data from the Global Customer Experience Benchmarking Report, conducted by Dimension Data.
Typically, the customer experience relates to the touchpoints the consumer has with businesses, such as providing technical support through a chatbot. But the reality is that you can also resort to other resources such as connectivity and entertainment services to increase satisfaction. These are often used, especially in businesses in the hospitality sector.
Totalplay Business and Government Unit
Think of it this way. You can provide quality Internet, telephone and television service so that your clients have a good time or carry out their activities, and thus have an unparalleled experience. For example, they could send emails or have virtual work meetings in your coffee shop without complications thanks to good connectivity and internet speed.
Fortunately, there are different options in the market to contract these services, such as the Totalplay Business and Government Unit, which provides managed telecommunications solutions and state-of-the-art information technologies. It has various fiber optic internet options, telephony and HD television with a wide range of content, and even video surveillance to secure and protect your business.
The best thing is that the Totalplay Business and Government Unit offers you personalized attention and service 24/7 to contract the services, and attend to both doubts and service failures. In addition, it provides facilities and flexibility for the use of services. For example, you can receive technological consulting, manage your WiFi and interact with your customers in real time, speed up response times, control information, and receive analytical reports from surveillance cameras. This may be the option you need to take your company’s customer experience to the next level. Learn more about the services at totalplayempresarial.com.mx and hire.