This exercise reveals how important it is for the diner to have information to make a consumption decision.
Studies like the “Deloitte second helpings 2014” They warn of how important it becomes for the diner to have consumption references.
The prophecy He made known what he considered to be the zones From Mexico City (CDMX) with more complaints in their restaurantsdue to poor service and it is an important indicator of where to exercise your consumption as a diner on your next visit to a place of this type.
This information released by the Attorney General’s Office is important, because it reveals that diners are always looking for information about places to eat, to make a purchase decision.
There is studies As the “Deloitte second helpings 2014”, which prove the above, ensuring that 69 percent of diners enter places Web of restaurants, to see their menus and prices; 56 percent do it to look for reviews about the experience in these places and 55 percent to see the hours of operation.
Red flags for restaurants
Ricardo Sheffieldhead of the Federal Consumer Attorney’s Office (Profeco) explained that in Mexico City, the alert points for the high number of complaints in restaurants are the Center of Mexico City and Xochimilco.
@elylura #complaint #prophecy #public complaint #terrace #do not go #centrohistoricocdmx #zocalocdmx #Mexico #steal #scam #ugly food #fraud #wewanttoseetheface🙄 #useofterrace #mafia ♬ Oh no, oh no, oh no, no no – Hip Hop
Within the center of Mexico City, the area indicated by the Profeco alludes to the famous terraces of the Zócalo in the capital, where complaints about poor service and deception of the diner have been gathered.
Videos denouncing that in Market2.0 were reported when content creators such as Betzabe Zumaya either ely lura (@elylura, TikTok) showed how costs identified as extra were charged to their accounts, that is, a payment of fifty pesos per person, which on that occasion, as there were five diners, was a total of 250 pesos.
In addition to this, they were charged a 20 percent service charge, both charges without the diner having been informed that it would be applied to them.
According to the owner of the Profeco, Of the 569 complaints they received in 2022 for poor service in restaurants, 100 corresponded to the terraces of the Zócalo in CDMXwithout revealing what serious measures have been taken against this service.
“We have only had problems like this, in particular, from Profeco on the Veracruz coast and on the Zócalo terraces, a little bit in Xochimilco, outside of those three points, there is really no serious situation,” he explained.
Of the main forms of abuse that the head of Profeco identified, he realized that the most committed in restaurants is that they condition consumption; a second is that they offer food menus without visible prices for the dishes; they offered products off the menu, without having prices; Another identified irregularity is that restaurants have more than one menu, with higher prices and discrimination in establishments.
These complaints show how important it has become to identify criteria to make consumer purchasing decisions, not only issued by authorities, but also by consumers, creating trends that are currently known as “deinfluencers”, which are content creators making reviews about what products or services not to buy, with arguments such as trying them or giving example cases about the breach of the purchase promise.
The information disclosed by a dependency such as Profeco and the viral complaints that content creators disclose about bad brand practices are a reference to how important the market is today.