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Through his Twitter account, the passenger explains everything that happened after realizing that his luggage had been mistakenly exchanged with another traveler on the same IndiGo flight.
The passenger mentioned that before hacking the airline’s website, he had sought customer service to help him solve his problem.
In one of the posts on Twitter I leave you a list of recommendations to improve the security of your digital site.
Viral news has become one of the best forms of positioning that a brand or a person can have before the digital community. But also many times this organic explosion in social networks can become a headache when what is narrated is a bad experience or a situation that leaves a firm or a public figure in a bad light, as is the story of a passenger who went viral for hacking the website of the airline that lost his suitcase and not giving him a solution.
Viral content is one of the most relevant today and goes hand in hand with social networks, where people share and comment on this type of information on a daily basis. According to specialists the Viral marketing gets its name from the ability to spread some content or advertising messages, just like a virus when it replicates and spreads without control, from individual to individual quickly.
The story of the passenger who hacked the airline page for losing his suitcase
Through his account on the social network Twitter, the passenger who identifies himself as Nandan Kumar and who is a computer engineer, narrates why he hacked the website of the IndiGo airline after they did not want to give him a solution after losing his suitcase on a flight with them.
Nandan Kumar, a software developer, hacked IndiGo airline’s system after getting no help recovering his lost luggage. He mistakenly took another passenger’s luggage, and despite several calls to exchange it, all to no avail. https://t.co/ZusQkH67y4
– Luisito GyG (@LuisGyG) April 4, 2022
Through a Twitter thread, the passenger explains everything that happened after realizing that his luggage had been mistakenly exchanged with another traveler on the same flight and that when seeking help from the airline’s customer service to obtain the data of that person they refused and gave him many days to wait, which is why he had to “act with your own hands”.
In his tweets he details his annoyance and desperation to find his things. “After all the failed attempts, my developer instinct kicked in and I pressed the F12 button on my computer keyboard and opened the developer console for the IndiGo website,” he said in a tweet.
He also explains that after a long work he managed to obtain what he requested from the airline, which was the other’s data. passenger who had his luggage to contact him and carry out the exchange of luggage.
“And there, in one of the responses from the network, was the phone number and email that I had for my co-passenger. Ah, this was my low-key hacker moment,” she adds.
In another of the messages that he left in his post on Twitter and where he tagged the IndiGo airline, he explained the failures they are having as a brand, where he highlighted that one is the customer service they provide to their users.
Nandan Kumar mentioned that although he only did it to change his bag, he suggested to the airline to fix their site because it leaks sensitive data.https://t.co/9Tc14yKlyn
– Luisito GyG (@LuisGyG) April 4, 2022
“Dear @IndiGo6E, take note of my next tweet and try to improve. 1. Fix your IVR and make it easier to use. 2. Make your customer service more proactive than reactive. 3. Your website leaks sensitive data, fix it,” the tweet reads.
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