In 2021, the AICM was the Mexican airport with the highest volume of passenger traffic, with approximately 36 million people.
In addition, the International Airport of Mexico City is the one with the highest passenger traffic in Latin America.
A CDMX flight to Qatar could cost more than 70 thousand pesos, at least this Thursday, November 3.
Social networks have become one of the most important tools for disseminating and denouncing people today. Recently, several recordings have gone viral and thanks to the fact that in them you can see how A woman assaulted Emirates airline employees after missing her flight to Qatar at Mexico City International Airport (AICM).
It is normal that when we talk about consumers, we mention customer service, which is the ability to understand consumers, to identify their tastes and needs. In that sense, according to data from Walker, since 2020, the customer experience has surpassed price and product as the main differentiator between competitors.
Data of Data Dimension84 percent of companies working to improve the customer experience report increased revenue. As well, consumers are willing to spend 17 percent more to buy from businesses that provide excellent service, up from 14 percent in 2014.
The story of “Lady Qatar”
Through several viral videos, you can see an Emirates airline passenger at the Mexico City International Airport (AICM), hitting and insulting a company employee after allegedly missing her flight.
According to what was documented in the recordings, the passenger can be seen inside the restricted area of the service counters, hitting one of the employees and ripping an electronic device off the desk until it was thrown.
Through another of the videos, the consumer is observed screaming and jumping on the counters. Then the AICM security elements are seen arriving to try to get her down and control her.
To date, it has not been confirmed why the lady reacted this way, but according to the comments of the people who witnessed the event, the passenger claimed to have missed her flight to Qatar, which could cost more than 70 thousand pesos, as reviewed by Merca2.0 this Thursday, November 3.
In addition, Internet users mentioned that the woman was drunk and that security would have “released her” despite all the scandal and disaster she caused.
This happened yesterday at @aicm at the counters of @emirates the passenger “was released” pic.twitter.com/ekRr9otQrM
– Xime GI ♉♀️☮️❤️ (@xime_garmendia) November 2, 2022
“What will have happened? It is not understood what she says, or what she complains about. Of course she has a fit of rage and despair. Airline counters are places of high tension and conflict. For employees and for travelers”, says one of the comments.
“That is one crime, or maybe several. Are there charges against her? Or did they just tell her she can go, no problem? ”, Comment another netizen.
“It is very likely that the airline prefers not to file a complaint because it is a client and in that case the stewardess better keep her job,” says another Internet user.
What does it mean to miss a flight?
Given this, there are some rules for passengers who miss a flight, where the main consequence, in case this happens, there are different alternatives depending on the regulations of the airlines.
Therefore, specialists detail that the first thing to do in these cases is to contact the airline to notify that they will be late or will not show up, this could help recover at least a percentage of the cost of the ticket, because they will be able to give another person the opportunity to travel. It is very likely that when notified Talk about a change fee, which will help to be able to travel by changing the date or time of the trip already established, it is also common that the fee has increased, so a difference must be passed.
But also, some airlines allow you to buy a ticket with the option of recovering the missed flight: if you do not get to catch the plane for any reason and the delay does not exceed four hours, they will find you a seat on the next available flight or they will return you the full cost of the ticket.
It is not the first time that these types of videos have emerged and become viral on social networks, revealing the behavior and education of people and consumers when a service is provided.
In conclusion, good customer service is one of the important keys that a brand or company must provide to its consumers, but people must also be educated to treat the employees who are serving them in a good way.
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