It is no secret to anyone that Instagram is part of the most popular social networks of the moment, with an immense and faithful legion of users behind them. However, even such a widely used app is not without its problems, and at some point it may crash. But if that is happening to you, you have nothing to worry about, since here we will give you all the solutions for when the Instagram app does not work on your Android mobile. So without further ado, let’s get started.
Clean cached data
This is one of the first alternatives to fix common app errors, even to fix slow browsing. And it is easier than you imagine, you can do it just by completing the following steps:
- Click on the icon of the Instagram app and hold it down for a few seconds.
- In the options menu that will open next, click on Application information.
- Click on the Storage option to see the total accumulated in cache
- Now, click on Clear Data
- Go to Instagram again and check if everything is fine. Usually this should fix the bugs presented within the app.
If this doesn’t solve the problem, it’s time to try something else.
Uninstall the Instagram app and reinstall it
Many times, problems with apps can be solved by uninstalling and reinstalling them on your mobile. For this, all you have to do is click on the Instagram icon for a few seconds and slide up, selecting the Uninstall option.
To install it again, simply go to the Google Play Store, search for the Instagram app, download it and install it again on your device. Once the process is finished, log in again and check if the app works correctly.
Make sure you are using the latest version of the Instagram app
Sometimes applications have errors that do not allow them to function in the best way, but in most cases, they are usually corrected with an update. For this, we recommend that you check if there is an update available. These are the steps you must follow:
- Enter the Google Play Store from your device.
- Click on the three-line menu located on the left side of the search bar.
- Select the My apps and games option.
- Locate the Instagram app and check if there is an update available.
- If so, click on the Update button.
- Go to Instagram again and see if the error persists.
Are you having trouble uploading a Story?
Some file formats may not be compatible with Instagram, as a result, they will not upload correctly and there will be problems viewing the content. To avoid this, you must take into account some aspects:
- If it is a video, convert it to 1080p as it is the best format to use. To do this, we recommend that you consult the best video editors for mobile devices.
- In the case of images, it is best to use files in JPG or PNG format, to avoid compatibility problems with the application.
What to do if you can’t open your Direct Messages (DMs) tray?
If you have this problem, it is most likely that you have logged in multiple times (from different devices) to your account, and the app has not been able to update the messages correctly to display them in your inbox. In this case, what you can do is log out from your mobile and log in again to verify if you now have access to your messages.
Now, if you want to clean all open sessions, you can access from the web and see the saved sessions. Click Close, so you can log out of your account on all devices. But don’t be scared, you will still be able to access your account in the future, it is only recommended not to do it on multiple devices at the same time, and thus you will avoid unnecessary headaches.