Index hide1 In studies such as “Les habitudes des Français au restaurant en 15 chiffres clés” it has been measured what motivates a diner to stop visiting a restaurant.2 Within Mexico, rules such as NOM 251 operate, which obliges establishments to ensure the sanitation of their facilities and the food they offer.3 Like the case of the plague in starbucksin 2020 we reported the unfortunate incident involving a rat inside an El Globo bakery.
In studies such as “Les habitudes des Français au restaurant en 15 chiffres clés” it has been measured what motivates a diner to stop visiting a restaurant.
Within Mexico, rules such as NOM 251 operate, which obliges establishments to ensure the sanitation of their facilities and the food they offer.
Like the case of the plague in starbucksin 2020 we reported the unfortunate incident involving a rat inside an El Globo bakery.
A cockroach americana, which is one of the largest species of these insects, appeared in a coffee shop in starbucks in Mexico and to remove it, the employee crushed it on the arm that injects steam into the drinks, this being the accessory that has the greatest direct contact with them when preparing them.
The terrible experience was documented in a video that adds millions of reproductions in TikTok and the anecdote can be compared with the study “Les habitudes des Français au restaurant in 15 chiffres clés”, which was conducted in the Gallic market, where it was discovered what were the three main reasons why people stopped going to a restaurant.
The first was voted for 51 percent of the interviewees and in it they refer that it was due to the terrible presentation of the dish or food sold. A 28 percent criticized the quality of service and a 21 percent regretted the bad attention of the staff.
Giant cockroach appears in Starbucks
Merca2.0 requested the position starbucks Mexico about the video of a consumer showing the moment in which a cockroach infects the arm of the coffee machine, which is used to inject steam into drinks.
The moment becomes critical when you see the moment in which an employee crushes the insect in order to remove it, thereby causing further contamination of the arm, which is one of those that has direct contact with the drinks consumed by the cafeteria chain’s diners. .
Until now, without the brand explaining the circumstances of the event captured on networks, the media that have begun to report the incident say that it occurred in a branch in the city of Cancun and defies the regulations that NOM 251 imposes for the sanitary operation of establishments. who handle food.
@karlamoralesj #starbucksmexico #starbucks #Cofepris #Cancun @starbucks ♬ whoever uses this audio is normal – el_neis
The exhibited material is an important reminder of how necessary it is to invest for brands like Starbucks Mexico, not only law firms that protect the company from the misuse of its registered names, but also in suppliers that help keep the establishments operable and with the guarantee of quality products, especially when this is stipulated in the document “Business Ethics and Compliance. Standards of Business Conduct” that starbucks shares with its restaurant chains, where, as an appointment, it requires establishments to comply with “the necessary measures to protect the health and safety of our customers. You can contribute your share by following all proper procedures related to the storage, handling, preparation and serving of coffee and other coffee products. starbucks; striving to ensure that the cleanliness, sanitation and safety conditions of all our facilities are excellent, and continually exploring new ways to maintain and improve the quality standards and practices of starbucks”.
Given these challenges, it is worth remembering that Mexico is not the only chain facing commercial challenges; on the contrary, we have already reported cases such as the one that occurred in 2020when a consumer He showed the moment when a rat walked through the window of a bakery in The balloon in town.
On that occasion, the brand assured that the “appropriate area” was already aware of the incident, so they were going to take action on the matter, limiting the community manager of the brand on that occasion, limited to thanking for the consumer report.