Once you’ve done that, you’ll have to give your data, such as ID, name, date of birth, contact telephone number, contact email, rate, you configure the order depending on whether it is a new purchase or permanence and then you go to the process of payment and shipping. Before you will have to validate the documentation by mobile or email.
Although it is not an operator as well known as others by many people, the truth is that it is increasingly recognized and has several points of sale from which you can register. In addition to Movistar, you can get your new card at Correos, MediaMarkt, Halcón Viajes, Viajes Ecuador and authorized distributors for the sale of O2 products in Spain.
make portability
O2 portability is the process by which you switch from one operator to this one. For it to be done correctly you will have to give all the holder data of the line and follow the steps indicated at the point of sale or on the Internet. The process is very simple and the application takes a few minutes.
For Internetyou will have to go to the O2 website, select the rate you are interested in and give hire. You will have to give your data, or those of the owner of the line if it is a different person since it is important that they coincide, continue, indicate that you want keep your current number and write it, continue, validate it and complete the payment and shipping process. It is the same as buying a new card, but keeping the number.
When you receive the SIM, you will have to activate the line something that we will tell you how you can do in a short time. Portability is will complete at dawn, and while it is not done, the SIM of your current operator will continue to work.
How long it takes
Portability will take a period of 2 to 5 business days after the portability or acquisition of a new line. Your card will arrive within that period at the address you have selected within this period, even if you will confirm the exact date when the process will be completed and you will have all the information on your phone by SMS. We advise you to review the text messages you receive on those days.
As long as it is not done, your previous SIM normally and when the process is finished you will have to activate the previous SIM. Yes you don’t get the sim on time do not worry, since the portability will not be complete until you have it and access the link. It may also be that you have switched from Movistar, in which case you will not need a new SIM, although you can request one if you wish.
Problems
If the portability has failed, it can be done for different reasons, so it is important that you check what is happening so that you can solve them and finally change the company. One of the main reasons is usually that ownership data do not match, in which case you will have to check who is the titular person in the current operator and provide them to the company in 1551 in order to continue with the portability.
Another reason is because the Indicated ICC does not match, in which case you’ll have to check which is and call 1551 with this 19-digit code. It may also be that you have indicated that your line is a contract line and is actually prepaid.
If the mobile it’s not active, you will not be able to port it, so check that it is not prepaid and has expired or that you have not canceled it before doing this process. You may also have entered a wrong number or operator. All data must match to continue the process, so if you see any errors, contact the operator at the number indicated above and will resume the process with the new data.
How to activate it
The time has come to activate your new card. In any case, the activation process It will depend on what you have requested, it could be a portability because you want to keep your number by changing the company, a new number or a duplicate. Therefore, we tell you what you should do in each of the cases that may arise.
new SIM
If you have applied for a new card because you want a new number, all you have to do is enter the SIM on your mobile and will activate automatically. Although most mobiles are currently unlocked, if you are using one with a long time, check that it is so or that it is from Movistar, otherwise the card will not work. When the process is complete, you They will notify you by email and SMS.
The usual thing is that in addition to activating the line as soon as you put the SIM and write the PIN correctly the internet does it too. If it doesn’t connect to the network, go to your phone’s settings and select the Movistar or O2 network manually. In the next few lines we will tell you how you can do it.
Portability
If you want to keep your number, the first thing you have to do is wait for it to the sim arrives after having requested portability online or at one of the points of sale. When you receive it, you will have to access the custom link that have been sent to you by SMS and email and follow the steps that appear. They will confirm the exact date in which you will be O2.
this will be completed at dawn, until which point you can continue with your old card. When the port is complete, all you have to do is insert the card that you have received on your mobile and the activation will be done automatically. try to make a call to confirm that everything is correct.
Movistar Portability
If the portability is from Movistar, it is not necessary that they send you a new SIM because the process will be done through electronic portability. Thus, your current Movistar SIM will be valid for use in O2 since both are brands of the same group and share the same infrastructure and network. Thus, you will not have to wait so long to switch to your new company nor will you have to contact it.
When Movistar confirms that you can carry, they will notify you by text message. The process will be completed in a maximum of 3 business days, although it could be done in minutes or hours. Meanwhile, they will inform you at all times.
This doesn’t mean you can’t have one. new SIM card if you wish, although mobile portability is more convenient. If you need a new one you can call 1551 for them to send it to you. The process will be like any other portability.
SIM duplication
If you want to activate a duplicate, the first thing you have to do is request it. If your card has deteriorated, broken, you have switched from Movistar and you want a new card or it simply does not work, you can request a new one calling toll-free at 1551. One of the company’s agents will ask you for the printed card number (ICC) and will take care of activating your new SIM.
It will take a while to get to you maximum period of 2 to 5 days. You will only have to follow the instructions of the agent by calling by phone to activate it correctly when it arrives. If you need a new SIM urgently, only exceptionally, you can request a new one in a Movistar store by paying the amount of the duplicate. This will depend on the store you go to, although they will deduct it from the bill.
configure internet
If you have activated your card, but internet doesn’t work, it is very possible that you will have to configure it manually, so we will tell you how you can do it by following a few simple steps in your Android or iOS smartphone. It will take a few minutes and you will have it configured correctly by following these instructions, although you must bear in mind that the path where you must proceed to the configuration may vary from one phone model to another.
on Android
The way to get to the settings can vary from model to model, as we have said, so look for the settings that reach you to the Access Point Names (APN). you can find it in your menu in Settings, More, Wireless & networks, Mobile networks and APNs or Access Point Names. It may be simpler in the menu at Mobile data and APN settings. If your phone is Xiaomi You will find it in Settings, in SIM cards, in choosing SIM O2 and Name of Access Points (APN).
Since you are going to create a new access point, you can delete the previous ones if you see any You will have to set a new one in new APN, in the 3 vertical points of the menu.
The data are the following:
Name: Telephone
APN: telefonica.es
Username: telefonica
Password: phone
MCC: 214
MNC: 07
Authentication Type: PAP
Proxy: No proxy (empty)
APN Type: “Internet” or type “default,supl” (without the quotes)
Save the changes and activate it selecting the new APN.
You will have to go to the menu in Settings later. Wireless networks to Mobile networks to check that the options have been enabled Data Enabled and Data Roaming.
on iOS
If you want to put the O2 connection on your iPhone or iPad, you will have to follow the following instructions:
- Go to Settings
- Choose Mobile data
- Activate Mobile Data
- Go to Options
- Choose Voice and data
- Activate LTE and data roaming
- Then go to Settings
- Select Mobile Data again
- Go to the option Mobile data network
- Set the access point to Mobile Data and LTE Settings with the data shown below.
Configuration data is very easy to update:
Access point: telefonica.es
Username: telephone
Password: phone