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Outsiders demand, through Twitter, an extensive quality control in the tortillas of Bodega Aurrerá.
According to their claims, they went in search of “low prices” to the supermarket, but ended up dissatisfied.
In their words, the tortillas they bought looked suspicious, “like mouse bites.”
Going in search of the low prices of Bodega Aurrerá, foreigners bought two kilos of tortillas, but the quality control of the store has not pleased consumers at all.
There is no doubt that Bodega Aurrerá is one of the most popular self-service stores today, being one of the establishments in which, for one reason or another, consumers place their preference.
According to data from Statista, Bodega Aurrerá, belonging to Walmart Mexico and Central America, was the retail brand with the highest value in Mexico according to a ranking published in 2020, the year in which it led the list of Walmart stores with a total of 2,088 branches.
In a context in which the market is increasingly broad, Bodega Aurrerá has managed to gain the trust of its customers, although, on occasion, also complaints and claims from them, who, at present, go directly to Twitter to share what is happening with your products.
In a way, social networks have facilitated communication between the store and its customers; Through a tweet, a post, an image or a video, it is now easier to contact brands and these, in turn, can learn more about their customers through digital platforms. In other words, it is a win-win.
Foreigners demand quality in tortillas from Bodega Aurrerá
Based on this, we can say that Twitter is already the classic window for complaints and claims ideal for consumers, as it happens with the user @princesafurios4.
Through her personal account, the user said that, “like good foreigners” they went in search of the low prices of Bodega Aurrerá. So, once they were in the store, they bought two kilos of tortillas, but, according to what he says, the quality of the product was not to his liking, well, in his own words, “all of them have what look like mouse bites”.
@BodegaAurrera as good foreigners we went to the low prices of @BodegaAurrera and we bought 2 kilos of tortillas and they ALL bring what looks like mouse bites
are we left without eating? pic.twitter.com/0zZeByedZR– 100pre sad (@princesafurios4) April 28, 2022
Now, regardless of whether, in reality, what the consumer reports are “mouse bites”, what is claimed is the lack of quality control of one of the products most consumed by Mexicans.
In many homes in the country, the tortilla is practically essential at lunchtime or even at dinnertime, in addition to the fact that we are talking about one of the flagship foods of Mexico.
Complaints about quality control arise every day and it can be said that no brand or establishment is spared.
Recall the case in which a consumer found a dead fly inside his can of Tuny brand tuna. Whether by mistake or omission, the truth is that the consumer experience has not been pleasant at all, as happened with the foreign clients of Bodega Aurrerá.
In the end, this only reflects the opinion of the consumer and the conversation that it generates in the digital pulse, Therefore, Merca 2.0 requested the position of the brand in order to tell both versions of the story; however, so far it has not been received. The note will be updated in case of a response.