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Waiter is humiliated in front of diners of a renowned Colombian restaurant.
The man accused the establishment of taking part of his tips from his salary.
It is increasingly difficult to get out of the spotlight when there is a public dispute that can generate debate and controversy around social injustices, so companies must be more careful when making operational errors and, above all, personnel management, as they run the risk of going viral and undermining the brand’s reputation in terms of likesas happened to a Colombian restaurant this weekend, when the boss and a waiter staged a scene in front of the diners.
And it is that, at least in the Latin American region, workers in the food sector, specifically waiters, are a group that predominates among business occupations, with low wages and precarious labor rights. In addition to this, the health crisis and deliberate acts of employers have meant that even tips are not compensatory in their lifestyle, since they are not obligatory for the diner and they go down during times of scarcity.
According to Data Mexico, in the country the workforce of waiters in 2021 was 527 thousand people formally registeredbetween 30 and 50 years old, whose average salary is 4.12 thousand Mexican pesos for 42.5 hours worked per week.
However, these people are not subject to a mandatory tipping system, as is the case in the United States, but they are subject to a proportional payment by the establishment in the event that they are paid together with the payment of the clients, since, according to the Law Federal of Labor, the tips of the personnel who work in the restaurants, is part of the salary of the employees, so the employers cannot retain them or participate in them.
Boss throws bills in the face of a waiter
A video published on April 1 is circulating on Facebook that has caused outrage not only in Bogotá, where the events occurred, but throughout Latin America, since it has already crossed borders and users identified with the exposed worker have expressed their rejection of the bad practices with which some restaurants operate.
This, although the context of the case is not known, since the little that can be seen shows a bad reaction and lack of leadership for anyone in charge of a business and the staff that attends to it.
“ORA worker was claiming to be paid for his days worked (but) the owner or manager throws the money in his face and one of the waitresses, who claimed to be the daughter of the lady, launches to hit the man repeatedly, ”says the viewer who made the video viral among Latam users.
According to Laura, the events occurred on March 31 at the La Pescadería restaurant, located in the Nuestro Bogotá Shopping Center.
“They are stealing my tips”, You can hear in the video what the waiter says just before the owner of the business throws a fistful of bills in his face in front of all the people who were eating.“I’m not stealing anything from you,” the woman replies while the waiter insists on lowering his salary; however, another man enters the scene and subdues the worker.
However, although the young woman clarifies that she does not know both versions of the story, she condemned the actions of the Manager and asked the place that rents the space to the establishment to take measures in this regard, since the treatment that she could see towards the workers is not fair or human.
In this regard, the shopping center assured local media that today a statement would be released by those in charge of the famous restaurant, where they would clarify the facts recorded with more than 3,700 “likes” and 1,900 comments.
Internet users from Colombia, Chile, Argentina, Mexico and other Latin American nations have expressed their outrage at the 60 seconds of history they were able to see:
“Those restaurants are like that, they tend to steal tips from waiters and many times they include it by right in the collection account for the same purpose”, Fabian Arenas“That does not justify dealing with the worker, and it cannot be 4 against one either, the man has to defend himself, apart from that he can be a woman but he must respect the man, imagine him with a family, paying rent, services, market, and one waiting for his fortnight and not being paid for who knows how long, one gets drunk“, Gaby Constanza Martinez“I hope the business goes to the floor, for being unfair to the workersthat’s why I don’t give tips or donate pennies, nowhere do they reach those who deserve them, they always declare them as donations from the companies to compensate them in taxes always when you can and want to give it is better to benefit people directly in their own hands, not even in a church I donate because before giving, the collaborators benefit first”, Aida Caipa Ruiz
“It is terrible because I lived in my own flesh what it is to be humiliated, the trusted employee treated me very badly with words, she told me that one was pitiful, because she was the right hand of the owners and since they are not there that lends itself to things”, Hope Silva“Abusive, well let them file their lawsuit and hopefully the people who go to that restaurant won’t even come back, let’s see what they are going to do without customers, they run that because they have a position and a business they have the right to abuse, who enslave them with schedules and payment and still mistreat them, abusive people but that’s how life will go for that plague“, Mag Mgnlia Vega Sanchez
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