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The testimony of the passenger affected at that time, warned that the expensive vehicle stopped operating its doors and the elevator of its windows after being flooded by the flood, so they had to hit the unit to escape from it.
Beat has operated transfers aboard Tesla units, as part of its differentiation strategy in the private transport market.
In an exclusive statement with this medium, the platform explains what happened and why it made decisions such as paying 30 pesos to the affected passenger.
Beat He has shared with this medium the actions he carried out, after last weekend a Tesla car got stuck in the middle of a flood in Peripheral.
During the rains recorded last Sunday, September 26, an exclusive Tesla car operated by Beat (which is part of its exclusive electric fleet) was stuck in the middle of a flood registered in a Peripheral low bridge.
After the fact, the testimony of the affected passenger who was in the unit with a driver on the platform, became a true horror story, because due to the incident, the doors and window lifters were useless, making it impossible to escape of the expensive car.
Beat explains what happened to the Tesla he lost in Peripheral
Beat has explained what happened to his Tesla vehicle, after the night of terror that made the user and driver who were in the unit go through, which, as we have narrated, was stuck in the middle of a flood in Peripheral.
At the time it turned out that the passenger realized that the platform canceled the trip and paid him only 30 pesos after the incident. The details became a controversial response action by Beat, so the platform has exclusively explained to this medium, what happened, what was due to the refund of only 30 pesos to the affected passenger and why it eliminated the tragic trip from your history.
“We regret the situation that occurred last Sunday, September 26, in which a Beat Tesla vehicle suffered a mechanical failure when crossing a flooded area south of Mexico City.
For Beat Tesla, the safety of our passenger and driver users is essential and a non-negotiable standard in our operation, which is why we have ensured that both the passenger user and the driver are safe and in direct contact with our team. As a follow-up, we have contacted the passenger user directly to cover the total medical expenses incurred, as well as to offer them additional compensation for courtesy trips for the remainder of 2021.
It is worth mentioning that, in adverse situations like this, Beat has internal processes for verification, control and monitoring of facts. Of these processes there is one that is activated automatically, such as the immediate compensation of 30 pesos for the canceled trip and the cancellation of the trips that are not completed. However, due to the type of situation, the case is still active and the passenger user can review it at any time from his app until its final closure. The above is part of our security protocols.
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