FedEx is the third largest transportation and logistics company in the world.
For a package to reach its final destination, it goes through a series of processes that can affect the product.
Consumers have a 27 percent chance of buying from the same brand again.
A consumer has chosen to display “another theft” by Fedex staff after receiving an empty package.
The transport and logistics sector it has proven indispensable to continued economic growth today, allowing thousands of businesses and individuals to ship packages with products inside, while at the same time directly fueling international trade.
There are different companies that are responsible for offering this type of services worldwide, where some have managed to stand out for their efficiency; among them, the Statista ranking where it shows the largest transport and logistics companies in the world According to the market value as of May 2021, it shows that United Parcel Service registered 156 billion dollars, Union Pacific ranked second with 148.5 billion dollars, FedEx third with 76.3 billion dollars, among other well-known brands in the industry.
Despite this and considering that countless brands rely on these companies to carry out their daily business activities (such as certain e-commerce companies), it is sometimes inevitable that certain inconsistencies will show up along the way, where the packages may suffer some deficiencies, such as product damage, incomplete orders or even “ghost shipments”.
A user on social networks has chosen to show his experience receiving a package through the transport and logistics company FedEx, where he accuses the brand’s staff of “another theft”, since he received his empty package, where inside only materials were found to avoid transport damage, while mentioning in the publication that last time they were not responsible.
Other Stolen from staff @FedEx last time they didn’t answer me pic.twitter.com/sQyaNqVKzO
– Cristian Gamez Vega (@Cristiangamez_) May 18, 2022
Before the accusation to FedEx about the shipment of the empty package, the brand’s social media team in the United States has chosen to take action, mentioning that it will receive a response soon; however, the customer has also opted for tags to the brand’s helpdesk, but has yet to receive a response.
This only reflects the opinion of the consumer and the conversation that it generates in the digital pulse, for which Merca 2.0 requested the position of the brand in order to tell both sides of the story; however, so far it has not been received. The note will be updated in case of a response.
Transport and logistics companies are now more important than ever in the business world, in part because of the evolution of digital commerce and the arrival of e-commerce, which allows us to buy products from the other side of the world while they are transported by this type of company; however, taking into account the number of processes to which they must be subjected, inconsistencies in products may become unavoidable, in different calibers.
Large retail companies use this type of transport service to be able to bring products directly to the homes of consumers, whose image is also affected.
We had an example of this with that consumer who chose to show social networks how his package that he ordered from Walmart arrived, where it seemed to have been exposed to some “kicks”, since it arrived beaten enough to think this.
The fact that a customer has a bad experience with a brand has a direct impact on their future purchasessince according to information from local media, consumers have only a 27 percent chance of buying again in the same place, a percentage that decreases considerably if they are victims of a bad shopping experience.
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