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The market value of AI could exceed $300 billion by 2025.
Amazon hopes that artificial intelligence will reduce the number of damaged items passing through fulfillment centers.
Globally, it has been noted that just over 58 percent of the population, between the ages of 16 and 64, are regular buyers of digital services.
The AI is very present in various companies and Amazon is no exception, because to optimize its processes, it uses technology to its advantage, resorting to it to detect damaged products, something that is very common to happen since products tend to show wear due to transportation.
It is well known that Amazon is the number one e-commerce platform and it is that with the unexpected arrival of the pandemic of COVID-19the purchase modality was significantly modified, this allowed the eCommerce had notable growth, platforms such as Amazon and Mercado Libre managed to position themselves in the best way, they are currently one of the favorites for Mexicans.
According to a survey conducted by Statista Global Consumer Surveysix out of ten internet users interviewed in Mexico made at least one purchase on Amazon during the twelve months prior to the study, which was conducted from October 2021 to September 2022.
After Amazonwas located in the second position Free market with 58 percent preference. On the other hand, platforms like Walmart, Liverpool, Coppel, AliExpress, Sam’s Club or The Home Depot are other companies eCommerce that complete the list of platforms preferred by consumers.
Amazon uses AI to easily detect its damaged products
The AI It is one of the technological areas with the greatest economic projection in the short and medium term. So much so that its market value could exceed the barrier of 300 billion dollars in 2025. This trend technological It is very present today, and more and more companies decide to use it to their advantage to optimize their processes.
Amazon estimates that less than one in every 1,000 items it handles is damaged, though the total number is significant for the retailer that handles around 8 billion packages a year.
As reported The Wall Street Journal, Amazon he hopes artificial intelligence will help reduce the number of damaged items passing through fulfillment centers and speed up deliveries.
The idea of this is that damaged items can be identified before sending orders to customers, since it is very common for things to arrive in poor condition, as certain faults may arise during transportation.
Amazon trained the AI using photos of undamaged versus damaged items, showing the difference so it can flag a product when it doesn’t look perfect.
So far, Amazon has implemented AI in two fulfillment centers and plans to roll out the system to 10 more sites in North America and Europe. The company found that AI is three times more effective at identifying damage than a warehouse worker, said Christoph Schwerdtfeger, Amazon’s manager of software development.
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