- Index hide
In the publication, the Internet user clarifies that it is not the first time that he receives charges that he does not recognize from the store.
The post was genuinely answered by Elektra’s customer service social network account.
Complaints against this store on social networks are not new.
Complaints on social networks continue to raise the voice of the digital pulse. This is the case of a complaint that was registered on the social network Twitter against the Mexican store Elektra.
The user identified on the social network as @crlosyvnes showed that Elektra allegedly “fraud” him with his credit card by charging him 27,999.00 Mexican pesos that he does not know.
in post the Internet user clarifies that it is not the first time that he has received charges that he does not recognize from the store that belongs to Grupo Salinas, Well, it details that in 2018 they did another similar “fraud”.
“In 2018 they frauded me at @ElektraMx, today it is repeated with digital passwords and other padlocks. It seems very suspicious to me that the two occasions have been in that store, I need you to clarify this for me because in my bank I am already investigating @ElektraAyuda”, says the tweeter’s post next to the screenshot where the charge with the aforementioned amount is seen.
In 2018 they frauded me in @ElektraMx, today it is already repeated with digital passwords and other padlocks. It seems very suspicious to me that the two occasions have been in that store, I need you to clarify this for me because in my bank I am already investigating @ElektraHelp https://t.co/2dNqtyfPAx pic.twitter.com/YapLVxijd6
— Director Celina Ferrer (@crlosyvnes) January 17, 2022
The post was genuinely answered by Elektra’s customer service social network account, who regretted the consumer’s complaint and told him to contact them privately to solve his problem.
Given this complaint, the Merca 2.0 team contacted those in charge of Elektra to request the brand position and to date we do not have a concise answer.
Complaints against Elektra on social networks
Complaints against this store on social networks are not new. Well, many other people have come to these digital platforms to express their dissatisfaction with the attention, the products, among other things, that this brand provides.
Let us remember that last December another tweeter shared her complaint after buying a laptop in one of these stores. The user denounced the famous Elektra store for having “stolen” her father after he acquired a laptop in one of its branches that arrived damaged.
“My dad, a 70-year-old man, bought a Lenovo computer with certain features, including 32GB of storage. In the store, my father verified that the brand and color matched and that the equipment was fine. However, and for obvious reasons, he did not turn on the equipment there but verified that the storage specifications were met. When configuring the device, we discovered that it only had 2GB of storage. We went to the store to make the change or return for obvious reasons and the response from the commercial leader, Luis Carlos Santiago, was that he only had 24 hours to make the return,” says one of the comments from @c3_melissa on Twitter.
These types of complaints on social networks abound. And it is that many people feel that these platforms are the most important means for brands to respond to bad experiences that may arise from buying a product in any firm.
You can also read:
Alibaba cloud analyzed for possible national security risk in the US
Google Wifi arrives in Mexico to compete against Izzi, Total Play and Infinitum; this is what it costs
Celebrating Maluma became the best strategy for this brand