- The main complaint from patients is the waiting time both to enter the office and to schedule an appointment.
- Through automation, chatbots are useful to offer a humanized and instant experience in the medical office.
- In 2022, Medicine was the area most used by Artificial Intelligence with an investment of 6.1 billion dollars worldwide.
The relationship between people has completely changed with the evolution of technology. Today face-to-face contact is no longer necessary because communication can be carried out at a distance. With this in mind, to make the website of your medical office you can incorporate the use of chatbots, but do you know what they are and what are their benefits?
The use of the Artificial intelligence It has positioned itself as one of the main global trends. One of its points in favor is automation because it makes all processes easier and more immediate.
What is a chatbot?
It can be simply described as a software capable of holding a conversation with a person. In this way, it offers automatic responses that are previously established by a group of computer experts.
The clearest example can be seen on the internet pages of banks. The vast majority have already incorporated this tool to Instantly solve user doubts. Now it is no longer necessary to make calls because the written answers are obtained instantly.
However, the use of this type of tools is quite broad and can be applied in different fields. With this in mind, Oscar Lopezwho is a CONTPAQi Innovation Specialist, shared some ideas in which the The use of chatbots is useful for a medical office.
1. Availability and reduction of waiting times
The main complaint from patients is the waiting time both to enter the office and to schedule an appointment. In fact, it is one of the reasons why they decide to change doctors to go to another. So that this does not happen to you, you can help yourself with the use of chatbots.
With this in mind, all you need is to place this tool on your office’s website. Its function is to instantly answer general questions from users, but it is also useful for scheduling medical appointments. In this way you avoid wasting time and can speed up processes.
Remember that a chatbot answers unlimited questions at any time of the day, so it is always available, 24 hours a day, 7 days a week.
2. Chatbots help optimize costs
By automating responses for patients, this assistant can lower your office’s internal expenses. It is also useful for the other elements to focus on other activities.
Something that should be clear is that the implementation of chatbots is not to save payroll but to dedicate it to issues that generate profit for your office. In addition, unlike humans, this digital assistant is always attentive and never forgets important details, which reduces the margins of error.
3. They are ideal for collecting valuable data
Chatbots can collect valuable data through analysis of voice and text. This serves to meet the needs of patients, either through specific surveys on a service. With this, they locate areas of opportunity to provide a better service or experience.
4.- Personalized attention and service will be a luxury in the future
A large part of these new tools automate your office, in addition to offering a quick response to the patient. However, this can cause direct and personalized contact to be increasingly scarce and valued.
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