Zoom has announced that it will not use its video calls to teach artificial intelligence (AI).
This has happened in the wake of a recent terms of service update that could indicate that AI models could be trained over video calls from customers.
According to these terms, machine learning and data generated by the service may be used for the purpose of product and service development. This clearly alarmed many people, created some real-world commotion, and raised privacy concerns among users.
Smita Hashim, Zoom’s Senior Product Director, was quick to respond to these concerns. Hashim clarified, through a post, that the company does not use the audio, video or chat content to train artificial intelligence without the consent of the client.
He explained that when talking about “data generated by the service” they were referring to telemetry and diagnostic data, not actual content found in user calls.
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Trust with Zoom
Even to further clarify the situation, the company updated the terms of service to include a clear statement in bold letters:
“Zoom does not use any of your audio, video, chat, screen sharing, attachments, or other similar customer content to train Zoom’s or third-party artificial intelligence models.”
This was quickly done by Zoom workers to ensure that their customers have complete privacy, and that, in terms of data, there is full transparency with how they are used.
The concern generated by this misunderstanding caused many users to doubt the reliability of Zoom.
This showed that the rise of artificial intelligence makes it increasingly important to establish trust, to offer explicit guarantees that sensitive information will not be misused.