Pepephone It is one of the operators with the best customer service in Spain. In addition, it is one of the few operators that does not call to make counter offers, since it does not offer more rates than those available on its website. Now, the company has enabled a new contact channel for its customers.
Today, Pepephone has begun to communicate with its customers through SMS that is already possible contact them via WhatsApp. For this, Pepephone has enabled the number 623 03 34 98. This phone is only for sending WhatsApp messages, and will not work for sending calls. The service hours are the same as on Twitter, from 8:00 a.m. to 12:00 p.m., Monday through Sunday.
Pepephone customer service by WhatsApp
East call channel is similar to Twitter, where we can communicate directly in writing with someone from the operator and get a personalized attention in case of problems or doubts. Furthermore, if add Pepephone to the contact listyou will have it much more at hand if you ever need to contact them.
This Pepephone telephone is managed through whatsapp business. Thanks to it, Pepephone has a closer communication channel, where they can assign access to these messages to various people so that each person can attend to the messages in a personalized and individualized way.
Be careful who pretends to be Pepephone
In addition, the operator has warned that there are several people who have been contacted by someone posing as Pepephone. The contact is made through a call, where the users are told that they are going to upload the monthly fee for your service. Immediately afterwards, they receive a call from another operator in which their current conditions are improved.
This technique is something that should no longer happen from the January 1, 2022since it entered into force new code of conduct agreed by all operators in Spain, including Movistar, Orange, Vodafone, MásMóvil and Euskaltel. This code establishes that misleading calls or after hours cannot be made. However, it seems that there are some operators who are still skipping it.
Pepephone remembers that they they never call anyone to sell anything, and that since its creation they have never raised the price of the rates to a client. In fact, some of their rates drop in price over the years, in addition to the fact that they give away gigabytes for each year that you are a customer with the operator.
In the event that you receive one of these calls, from the operator they ask that you contact them through Twitter or Facebookor through the free number 1706. Thanks to the information provided by customers, they will be able to locate the source of the problem and nip it in the bud.