Over the weekend, the Mexico City International Airport (AICM) announced that, As of March 26, the official schedules assigned will be displayed on the screens of its facilities. by the airport administrator, and not the schedules marketed by the airlines.
In a statement, the AICM said that this action was implemented with the purpose of “so that passengers are well informed and that the time difference that elapses between the time assigned to them by the airport and the time that the airlines can be measured and eliminated. sell, to streamline and improve the punctuality of operations.”
However, this announcement caused confusion among many users, since it was not clear then at what time to pay attention to take their flight: if the one that the airline sold them to, or the one that the flights from the capital airport will now show.
Now, the potential existence of ‘two schedules’ for the same flight could cause setbacks for passengers. Nor have many airlines expressed themselves on the matter, with the exception of Volaris, who warned on their social networks that the AICM flight departure screens “will not be synchronized with the actual departure time” of the flights.
This brief notice did not clear things up either. So what is the time to pay attention to, the ‘official’ or the airlines?
In this regard, the Federal Consumer Attorney’s Office (Profeco) stated the following:
“In a strict sense, the consumer must observe what his ticket indicates and only be aware in case the airline contacts him for a change of itinerary. If this happens, it will be that the airline sold tickets with unauthorized times,” the agency said in a statement.
He added that, in terms of the Civil Aviation Law, airlines are obliged to inform passengers quickly and expeditiously in the event of changes to their itinerary or any other circumstance that could affect the contracted service.
He also asked the airlines to immediately adopt the necessary actions so that passengers have complete and timely information about their flight schedules, so that their travel plans are not affected.
Likewise, passengers can contact their airline to get help on their trip and, in the event of an immediate conciliation, they can go to the Profeco modules in terminals 1 and 2 of the AICM.
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