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In 2021, the air transport industry posted revenue of $231 billion, less than half if we buy the $607 billion in 2020.
Data from the World Tourism Organization (UNWTO) reveal that the tourism industry could return to normal no earlier than 2024.
As of today, there are 4.9 billion Internet users worldwide, according to ITU figures.
Social networks have served for a significant number of Internet users to show their complaints against Viva Aerobus due to flight delays that, in some cases, are reported up to 12 hours.
By now, it is well known that the pandemic hit various industries and, even today, for several of them, the return to normality is still complicated.
One of the sectors that suffered the most from the rise of the global health crisis was the air transport industry, which, according to data from IATA Industryduring 2021, this industry registered revenue of 231 billion dollars (less than half if we buy the 607 billion dollars in 2020).
On the other hand, according to information from the World Tourism Organization (UNWTO), it has been announced that the tourism industry could return to normalnot before 2024, but showing considerable growth compared to the previous year.
Taking these latest data into account, it is a natural scenario, because, despite the fact that the situation with Covid-19 seems to be more controlled thanks to the arrival of the vaccine against the disease, there is still a latent risk and fear among users to start traveling.
So, from this perspective, people are looking for a good travel experience, from the moment they make their reservation to the moment they’re in the air.
Viva Aerobus “takes off” complaints about delays of up to 12 hours
We live in an era where people now use their social networks to disclose various details about what happens in their day to day.
Let us not forget, in this sense, that currently inhabit some 4.9 billion Internet users worldwide, according to what the International Telecommunication Union (ITU) reportswhich is why a series of claims against one of the most popular airlines in Mexico is not surprising.
And it is that, for several days, platforms such as TikTok and Twitter have served for a series of Viva Aerobus users to express all kinds of complaints against the airline due to flight delays, which have even reached as late as 12 hours, as well as other types of claims.
@laurapereda_ I WANT YOU TO FEEL AS I FEEL @vivaaerobus!! do we really hate you? #fyp? #badbunny #liveaerobusdelayed #badbunnyconcert #mty
@okbellota #Vivaaerobus #flightmonterrey #airportMonterrey 3 hours late because they oversold the flight, then they mark you to sell it
@nuevoleonsabroso Crazy at @vivaaerobus at the CdMx airport yesterday. Our flight to Monterrey was Friday at 6:30 p.m., it was delayed and we couldn’t land in Mty. They give us information, they tell us that we are going to spend the night in Guadalajara, which did not last long, and they corrected it by saying that we will return to Mexico City. Total, we return to CdMx around 2am, they drop us off at a terminal telling us that they would take us on the same plane to go to Mty when the runway is open (we sinned innocent hahahahaha) we never saw that crew or that plane. 3am, 4am, 5am 3 missed flights all to Mty came together and coincidentally ours 1138 disappeared, they canceled it so we had to leave the airport to go to the window and go through the security filter again (we did this twice more bone in total 3) It is Saturday 9:00 p.m. and we are still in CdMx, they gave us a flight for tomorrow Sunday at 08:30 a.m. ??? Lack of seriousness and respect for passengers who have already paid for their ticket and have not reached their destination. #prophecy #vivaaerobus #liveaerobusdelayed #mileniotv #lopezdoriga @lopezdoriga.official @milenio #monterrey #airport #cdmx @televisadigital
@rubii_vlog Is it sarcasm, is it the fault of VIVA AEROBUS? #fyp #for you #fyp? #viral #airportmonterrey #monterrey #vivaaerobus #cheap flights #liveaerobusdelayed
@alanro99
In short, we are talking about a moment in which Viva Aerobus is going through a severe brand crisis, as has happened with other airlines and which, in the end, demonstrate an important point in terms of consumer preference today.
Now, this only reflects the opinion of the consumer and the conversation that it generates in the digital pulse, Therefore, Merca 2.0 requested the position of the brand in order to tell both versions of the story; however, so far it has not been received. The note will be updated if a response is received.
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