In rapprochement with Merca 2.0, a passenger complains to the airline Viva Aerobus, which, she assures, discriminates against “doggie” for emotional support.
By now, it is well known that the pandemic has hit various industries and, even today, for several of them the return to normality is still complicated.
One of the most affected by the rise of the global health crisis was the air transport industry, which, according to data from Statista, during 2021, this industry recorded revenue of 231 billion dollars (less than half if we buy the 607 billion dollars in 2020).
On the other hand, according to information from the World Tourism Organization (UNWTO), it has been announced that the tourism industry could return to normal, not before 2024, but showing considerable growth compared to the previous year.
Taking into account these latest data, it is a natural scenario, because, despite the fact that the situation with Covid-19 seems to be more controlled thanks to the arrival of the vaccine against the disease, there is still a latent risk and fear among users to start traveling.
So, from this perspective, people are looking for a good experience on their trips, from the moment they make their reservation until the moment they are in the air.
However, this day, in rapprochement with Merca 2.0, a passenger complains to the Viva Aerobus airline, which, she assures, discriminates against the “dog” of emotional support, with whom she was traveling with all her documentation.
In an interview, the user, named Lorena Weber, said that the event happened on May 30, on a trip from Mérida to Mexico City.
“The truth is, I had never traveled on that airline, so before the flight I called their attention line and let them know that I have an emotional support dog with all her documentation. I told them that she had generalized anxiety disorder and one of the things that gave me a lot of anxiety was putting my dog in a carrier, not to make me put her in, since she is emotional support, “she said.
The interview was carried out via social networks, this being the link to be able to find out what had happened, since, in his complaint, he assures that Viva Aerobus not only discriminated against his support mascot, but also that airline personnel, He made fun of her, even knowing that, as he mentioned in the call before making his flight, that he suffers from anxiety.
Nowadays, consumers are looking for brands that, above all, offer a good experience in their services, in addition to the fact that these are times in which the client has a social network through which they can share their complaints. .
It should be noted that this only reflects the opinion of the consumer and the conversation that it generates in the digital pulse, Therefore, Merca 2.0 requested the position of the brand in order to tell both versions of the story; however, so far it has not been received. The note will be updated in case of a response.