The CUber wavers have been interested lately in requesting payments in cash, but when users do they seem to charge extra fees to their cards.
Uber is currently one of the most important platforms in charge of providing on-demand private transport services, which you can access from the comfort of your phone and avoid going out to the streets to look for a taxi that is available to make your trip. The companies that are providing this type of services have attracted the attention of various brands and consumers around the world; Statista shows in his study that the most important companies in terms of financing of this type are Uber, DiDi, Lyft, Gett, Cabify, Bolt, among others.
Among the main characteristics by which these platforms managed to be successful in a market that was already occupied by conventional taxi services, we find that these can reach you so that you avoid the fatigue of looking for a taxi on your own, showing you the approximate price of the trip, the duration, traveling in a quality car and the ease of being able to pay with different modalities, among them, with cash, credit or debit card, among others.
For a long time now, users of social networks have reported that some Uber drivers ask users if they are going to pay by card or cash, so if they answer that the payment is by card, they cancel your trip.
Be very careful with @Uber in Mexico. There are drivers who send you messages asking if you are going to pay in cash. If you say no, they cancel your trip. If you pay in cash, the app also charges your card. This is the third time. @Uber_Support pic.twitter.com/9by4BEQZs1
– John Sevigny (@John_Sevigny) October 14, 2021
why do the ubers cancel you for not paying in cash I hate them
– tangerine 🎃 (@mgespad) October 7, 2021
Endless similar reports are seen daily on social networks, damaging the image of the brand and showing deficiencies in its quality of customer service since, if you don’t pay with cash, there is no trip. However, new complaints have been filed by users who have made their payments in cash, on these occasions, drivers accept the cash, leave the user at their destination, and also send the payment to their card, that is, , charging them double.
Lately pay cash when using @Uber_MEX It is a double-edged sword, there are 3 trips that the drivers say they were not paid for the entire trip, I paid one even more because “I had no change” TERRIBLE @Uber_MEX terrible 😡
– Regina (@regina_villazon) October 21, 2021
@Uber_Support I made a travel payment by cash and it turns out that the driver tells me that I did not make the payment, I try to contact support and not
– Jhlg bkjhb (@ Azael13593062) October 18, 2021
Similarly, a user commented on her case where she was going to pay for her trip with cash but had to enter her home for the money and the driver asked her if she would return, why another user had told her the same, she did not return and she stayed to owe 129 pesos. Subsequently, the user returned and would have paid her trip of 299 pesos in cash, upon leaving, the user would have received a notification from the application that she had to pay the money that the driver would have told her about that user who did not pay her, that is, that they charged for both services.
that he could make up his trip and I got off.
Today I open the app and they tell me that I have a pending amount of $ 129, that I only paid the driver $ 170 and I have to pay the rest. @Uber_MEX he is wanting to charge me what the other person did not pay– Jazzangie (@Ay_Angie_Ay) October 21, 2021
These types of inconsistencies are causing the Uber image be affected, and beyond providing a good service over an existing one that promises to be of quality, lately users are receiving a negative image due to the constant presence of bad trips and bad customer service experiences.