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ipsos conducted a study where it revealed which industries concentrated the largest number of complaints about poor service.
figures of the Monthly Statistics by Company December 2021 shows that during 2021, Volaris was the airline that concentrated the greatest amount of air traffic.
The experience of the tiktoker leaves a very important precedent in the Mexican air market.
A tiktoker boarded a flight from you will fly bound for Tuxtla gutierrez, Chiapasbut ended up in the city of Seattle in the United States, after airline personnel entered her undocumented, since she arrived in the city without a passport or visa.
The experience of the tiktoker It is a terrible precedent for the record of customer service that industries such as the airline accumulate, based on Ipsos projections where the firm he found seven industries, which he says, accumulate the highest percentage of bad complaints from consumers and discovered that of the five with the highest number of complaints, airlines concentrated 12 percent of them, ranking fourth, while offices of government were the ones that accumulated the most complaints with 39 percent.
Undocumented Tiktoker in the United States
The tiktoker @marijosegam revealed in a video that has nearly 800,000 views a complaint warning that Volaris entered the city of Undocumented Seattle, Washingtonbecause employees got confused and instead of boarding her on the plane that was going to Tuxtla Gutiérrez, Chiapas, they put her on the plane bound for the United States.
@marijosegam narrates that she realized she was on the wrong flight when the flight attendants gave her a migration slip, where she had to document her passport number, which she did not have and a fact that surprised her, since the document is not required for flights nationals.
Merca2.0 is awaiting the airline’s position on this incident, while it is important to remember how necessary it becomes for air travel, to follow protocols to avoid these incidents.
The foregoing was demonstrated when a video of the passenger on an Emirates flight went viral on networks, who lost her mind when she could not get on the plane because she was late, as was intuited by the screams she made.
Within the air market, the traffic that is concentrated in Mexico within terminals such as the Mexico City Airport has made it necessary to understand the consumer in a key concept of consumption in which major activities have been identified beyond customer service. client, also focuses on the digitization of activities in the airline industry.
With this in mind, activities have been established towards which airlines are looking more and more, not only in solutions to current demand, but also thinking about new transfer trends, such as the design of seats on the second floor, among other bets that are being carried out. carried out to improve the passenger experience and dimension new activities from which the air muscle is defined.
@marijosegam VOLARIS is wrong and sent me abroad without a VISA or PASSPORT #volarismexico #volarisguadalajara #mistake #wrongflight #without visa #sinvisanipassport #boarding pass #flight #volarisvalemadre ♬ original sound – marijosegam
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