A doctor must have ability to emotionally understand and share another person’s feelings. It is a necessary part of any doctor-patient relationship, and its expression creates an alliance between you and the patient, assuring them that you care about them. Therefore, below we show you the things that should NEVER be done with foreign patients
Sometimes this communication is easy, but other times it can be quite challenging. However, it is a skill worth mastering. Research shows that there are numerous benefits of expressing sympathy. It may result in better doctor-patient relationships and patient satisfaction, according to study results published in PLoS One as well as greater adherence to medications, according to a study published in the Journal of Research in Medical Sciences . It can also lead to a decrease in negligence claims, according to an article in Emergency MedicineJournal.
How to exceed the expectations of your patients with sympathy?
Taking the above into account, for a patient, especially if it is new, the small details of sympathy count a lot. If he detects something that is not to his liking, the high expectations of you will disappear forever.
Believe it or not, a large majority of patients are usually very observant, especially with the servicewith the personality of doctors and with everything related to installations.
In this same sense, when a patient arrives with a relatively simple disease, you prescribe a treatment and he improves, he will definitely be grateful to you and it is very likely that he will tell everyone he knows about the wonderful work you did… but there is also the possibility that it will not do so in case under your prospect, think you’ve received a bad service. This problem generates a problem in which it is difficult to get ahead if you only focus on the clinical part.
Things that should NEVER be done with foreign patients
Therefore, when you have to attend foreign patients, avoid doing the following:
Do not negatively predispose yourself with patients who do not speak Spanish: In general, foreign patients have very little time in the consultation room, since many of them meet for business reasons. Many doctors dislike this part, especially when the language represents a barrier to perform with peace of mind your work. The above can sometimes result in wrong diagnoses and solutions, bringing with it bad consequences for both the doctor and his workplace.
Don’t stereotype patients. Some doctors they expect foreign patients to behave in a certain way in the office. For example, a health professional assumes that Mexican women They are very loud during childbirth, hence they may think that a foreign woman from a European country is not and expect her to behave in a certain way, taking a great surprise when discovering that this patient he also screams or does not allow himself to be examined, so all objectivity with the patients is lost.
Body language is not universal. Given the lack of control of patient language foreigner, the only thing that remains is to be understood by means of signs, which in some cases can be truly dangerous, especially when a Medical diagnostic. As you may know, body language can vary from one country to another and to believe that with gestures and signs you can solve any problem in doctor-patient communication is a big mistake.
To avoid this kind of error, it is advisable that you take a course or diploma on care for foreign patients, since their health could also be in your hands.
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