A Didi’s partner seeks to improve its service in order to rise from level and improve your revenue by asking passengers how to improve their experience.
The platforms that offer their services transport on demand they have managed to be well received by millions of users around the world, due to various factors; among them, the relatively simple way in which passengers can request these vehicles from the comfort of their home with a simple application, a wide variety of payment options, GPS location, a better experience compared to other more “traditional” offers, and some more benefits in terms of loyalty programs that involve promotions and discounts, among other features of the service.
Among these types of brands that offer transport services, Crunch base shows some of the most important according to their financing received, where Uber leads the list with an approximate of 25,200 million US dollars, positioning Didi second, to lyft in third with 4,900 million, among other companies dedicated to this sector.
These brands have undoubtedly managed to be of vital importance for the consumer digital current; however, endless partners drivers They manage to benefit from joining this type of work, where they can access their corresponding (or borrowed) vehicles and work at the time they like, opening the possibility for them to find permanent employment or support on these platforms to register a higher entry.
The income of these partners may depend on several factors, such as the number of trips they make, their length, tips and the service they provide, since users have the opportunity to rate their experience in their respective vehicles, which it can help make or break a driver’s benefits, as the driver can “level up” for better income and opportunities.
A user on social networks has shared his experience when requesting a transport service through the platform Didiwhere he has found the particular and creative message of a partner driverrequesting through humor (and in solidarity) that they tell you their opportunities to improve to achieve level upsince the SAT “harms” him, asking them to support him to improve his service.
The @DiDi_Mexico today deserves 10 stars… Good music @Bon Jovi and he gave me a lollipop pic.twitter.com/3tFUvmHobk
– Gigi Ibarra (@gigicolibri) February 15, 2022
At the request of this Didi’s driving partner looking to level upwe can read some phrases that can harm its evolution, such as when passengers do not qualify and if they put less than 5 stars, inviting them to make a comment about it and thus have the opportunity to improve their service, thus raising Also your income.
There are endless ways in which the employees of a company can improve customer experience with brandsresulting in a return of the consumer on future occasions.
According to a study of DimensionalResearchmore than 50 percent of the Consumers often make an “extra” purchase with a business after a positive experience; Also, according to a survey of American Express 70 percent of consumers say they spend more money in companies that provide good serviceso in effect, providing a better service leads to better income (in the case of drivers, this is reflected in tips and other opportunities when leveling up).
One of the ways in which an improvement in customer service can be carried out was demonstrated to us by some Uber drivers during February 14, where they gave away some details to “pamper” their passengers, such as popsicles and cupcakes, seeking to win a good tip and the opportunity to improve your membership level.
Those brands that offer good service have the potential to significantly improve their revenueif they do it consistently.
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