- Index hide1 Customer Service is the method that the company offers through communication to improve its sales quality.2 Every company must have this type of service to improve its sales quality and attract more customers.3 Customers must receive the best attention in each of their purchases or services that they acquire.
Customer Service is the method that the company offers through communication to improve its sales quality.
Every company must have this type of service to improve its sales quality and attract more customers.
Customers must receive the best attention in each of their purchases or services that they acquire.
Customer Service, one of the most used techniques in Marketing which leads us to improve a service to place our product on the market, since companies, by providing this type of concept, give great value to its operation to achieve greater objectives when launching new things.
Surely many times as a consumer you have really wondered in what determines Customer Service, Well, this very basic concept is one that will help you solve all your doubts when making a purchase, sometimes the things that are purchased go wrong or are not what you expected, for this there is this type of service with the which companies count on to give you the best to meet your needs.
It is important to mention that sometimes clients tend to generate great anger before these employees and for this reason they cause disgust, even thousands of workers who present their services to be in the Customer Service area end up losing their jobs, which is why this function is not as easy as many people see it.
To delve deeper into this topic, we are going to explain the functions of this service through examples that help you understand this concept better, which is the fundamental basis for the success of any company that seeks to increase its success in the market.
Let’s talk about an online purchase, you place an order for red tennis shoes size 6 casual model with white stripes, the system generates your purchase when making your payment and tells you 3 days to receive your purchase at home, the agreed date arrives , but when you open your package you realize that they did not arrive as you requested, that is when the Customer Service intervenes to solve your problem by generating a call or a message.
It should be noted that when making a claim in Customer Serviceyou must have some requirements to present your complaint and these are: official identification, shipment number, product code, color, time and date in which it was requested and the time it was delivered, as these are some elements that they ask you to generate a request to attend to your problem.
Currently, companies provide you with a folio number when dealing with your complaint, with which they are based to follow up or end your complaint, as this will be registered in the system in order to improve its quality in each of its services provided when seeking a solution with the Customer Service area.