In 2019, the global airline industry registered 374 billion dollars.
Airline sales are not affected by the service they offer.
The United States loses $1.4 billion annually by not improving the customer experience.
Social networks have become the best tool for new generations to reveal secrets or share tips that can help others. This is the case of an American stewardess who shared on her TikTok account a great hack for passengers who want to get a free pass to first class.
One of the most profitable and important industries is the airline industry. According to IATA data, the annual evolution of passenger air transport revenues worldwide, since 2019, registered 374 billion dollars, this figure was constantly growing until it reached its maximum peak that same year and reached 607 billion dollars, but with the arrival of the pandemic it had a historic decline, registering only 189 billion during 2020.
Given this, it is crucial for any airline to ensure that its customers receive good assistance before, during and after their flight. One study claimed that airline sales are unaffected by service, other research shows that on average, each US airline loses $1.4 billion in annual revenue for failing to improve the customer experience (CX). .
hacker to get free pass to first class
Through the TikTok social network account, a stewardess shared her travel tricks with her 3.1 million followers, where she showed how to get a free pass to first class on a flight.
“First things first, if you want a cheap flight, look for flights on Tuesday, Wednesday and Thursday”revealed the tiktoker, identified as Cierra Mist.
In the recording, which has more than 200,000 interactions, the flight attendant shared that airlines generally move passengers for “weight and balance purposes,” so a sure way to secure a free first-class upgrade is to book your flight. ticket in the last row of the plane.
@cerra_mistttravel tips and tricks i’ve learned as a flight attendant (p. 7) 💙✈️♬ original sound – Close Mistt
“If we have to move people for weight and balance issues, that’s where the stewardess will go, that’s why they have to be nice to one,” he said in part of the video.
“The miracles we can do when we are given a Starbucks or a bag of chocolates. Especially those long days where we have back-to-back flights and we don’t even have time to go get some food,” he added.
In the same video, the young woman says that another tip to obtain cheaper tickets is to use a VPN to hide your true location from airline websites, since they tend to increase prices if you are based in the United States.
“Normally, if you’re looking in the United States, they’re going to raise those prices,” he added.
Given that, the recording earned the comments of other people who thanked him for his tips.
“Getting moved from the last row happened to me and my fiancé,” reads one comment.
Likewise, many other Internet users took the opportunity to ask the stewardess some questions about what is allowed on flights or other tips that could apply when they are going to travel on a plane.
It is not the first time that a professional in this area shares a video with small tips that passengers can apply on their trips, As an example, the case of a stewardess has chosen to show Internet users a bit of the physical training she undergoes to offer a good service.
And this is how the new generations use social networks to communicate everything they think, where professionals share their day to day.