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Profeco seeks to ensure consumer rights with a digital tool.
Commercial Bureau prevents buyers from complaints and dissatisfaction in a company.
They can also know the legal endorsement of the provider before hiring their services.
The website of the Federal Consumer Prosecutor’s Office has been renewed over time and now has an optimal system that helps people review the complaints that a supplier accumulates before buying their product or contracting a service. Just learn to use the Profeco Commercial Bureau.
Profeco Commercial Bureau
In this digital tool There is a list of all the companies that have an adhesion contract registered with Profeco, but, above all, those that accumulate complaints or other procedures that are harmful to the Mexican consumer.
For example, on the website you can look for information on the best or worst providers, evaluated at the local or national level, according to their business line: airlines, pawn shops, natural gas and LP companies, real estate, self-financing companies, internet sales, tourism sector, and many more.
The platform shows from the complaint to the reason why it was filed, as well as the percentages of conciliations or fines that the company achieved with its consumers; This gives new buyers an idea of what to do in the event of a difficulty in an acquisition process.
The bureau was born due to some unfair or abusive clauses in the adhesion contracts that the companies handle.
How to request commercial information?
Anyone can request information from the Federal Consumer Prosecutor’s Office; However, digitally, the only item that the Commercial Bureau does not generate is in the telecommunications sector, for which the consumer may request a special letter from the agency.
DIGITAL. It is the easiest way to get information about a company, corporate or brand, you just have to access the search engine of the Profeco official site, mention the supplier by name or company name and check the satisfaction of buyers, their complaints and experiences.
WRITTEN. Equally effective, but slower, m the General Directorate of Complaints and Conciliation of Profeco attends requests by writing, sent to Avenida José Vasconcelos 208, Colonia Condesa, Cuauhtémoc Mayor’s Office.
The document must contain the following information:
- Date on which the brief is presented.
- Full name, with address, telephone, email and signature of the person requesting the report.
- Company name or commercial name of the supplier from which the information is being requested from the Commercial Bureau.
- Mention the period you want to know; It is worth mentioning that the records exist from the year 2011, the request can be per month, full year or for the current year.
Likewise, it should be noted that both processes have their pros and cons, if the process is done online the response will be immediate, but without generating any type of documentation that proves the request for information, while the letter can be answered in 10 business days, giving a legal background to the consumer.
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