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The fact was captured on a video, showing the despair of these people trying to leave a Smart Fit gym.
This case is added to other bad experiences that have been denounced in networks against the chain, due to the volume of operations it has in the country.
The capacity of Smart Fit grows more and more, as a guideline that today does not remember the value of a business like gym chains.
SmartFit has shown that it complies with the maximum rigor of the opening and closing hours of its gyms, so now the brand locked up two members of its gym, in a story that gives a lot to talk about, because it shows the protocols that are followed in these establishments.
The chain, one of the largest in operation in Mexico, has a very large volume of establishments, which is why there are various anecdotes of both poor service and the demand that this place has.
In the last of the stories that have been revealed of how it operates SmartFitthe chain appears in a video of Goes Sam279 on TikTok and with more than 62 thousand reproductions, it shows how the gym left people locked up in its establishment.
@vasam2 help pls #sos #smartfit #caught up #urge to share ♬ original sound – Va Sam279
Inside the material you can see the desperation of the gym’s clients, who try to get out of it by hitting the glass doors without success.
The young man who recorded the incident showed that it was 11:09 pm when he recorded the moment when the gym was completely turned off and with the entrances closed, despite the fact that there is a 15-minute tolerance.
In another video, the young man manages to record the testimony of one of those affected, who tells him that they allowed him to leave the establishment until 12:30 in the morning, by the probable person in charge of the place, a woman who is identified as the owner of Branch office.
The incidents inside gyms have been diverse and have become unfortunate antecedents of the challenge of operating a business of this type.
The incident that we will remember occurred in 2021 and was a complaint by César Ramos, a user of the chain and a well-known actor who during the health contingency exploded against the brand, because he discounted monthly payments despite the fact that he had promised not to do so. while their establishments remained closed due to the health contingency.
This incident happened when SmartFit made a small mistake in its email strategy and the brand mistakenly sent alerts through emails to César Ramos, actor and influencer who once again denounced the brand on social networks, after recounting the events in which at all times has been identified as a victim of the brand, due to the aforementioned facts.
When the string is queried by Merca2.0this gym business exposed the following:
In relation to the comments made by the actor César Ramos, the company expressed at the time:
At Smart Fit we understand that contingency has represented a challenge for everyone, we constantly train our staff to make all processes as friendly as possible. However, we are aware that situations may arise that represent an inconvenience for our clients, as happened with Mr. Ramos, who was sent an erroneous communication regarding his plan, which has already been addressed.
At Smart Fit, the commitment to our users is constant and we reaffirm that we are always on their side.
This only reflects the opinion of the consumer and the conversation that it generates in the digital pulse, for which Merca 2.0 requested the position of the brand in order to tell both sides of the story; however, so far it has not been received. The note will be updated in case of a response.
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