The relationship between humans and machines has constantly evolved throughout history. From the first simple tools to artificial intelligence current, machines have transformed the way we live, work and relate.
Nowadays, machines and technology are omnipresent in our lives.. They help us perform everyday tasks, inform and entertain us, and can even make decisions for us.
And precisely, artificial intelligence is driving this evolutionallowing machines to learn, adapt and become increasingly sophisticated.
This interaction between humans and machines has become increasingly complex in the digital age, and one of the aspects that generates debate is the need to be polite and courteous with AI systems.
Good manners with AI
Education and good manners are essential for success in interpersonal relationships. The Royal Spanish Academy defines “modal” as the external actions of each person that distinguish them from others, revealing their good or bad education.
In fact, a report in the magazine US News & World Report revealed a worrying deterioration in good manners in the last decade, which has contributed to an increase in violence and aggression.
Homeschooling plays a crucial role in developing respectful and caring individuals. Hilda Levy, psychologist and author of the book I Want You to Love Me, highlights that good manners not only facilitate social relationships but are essential in the work environment.
Bernardo Stamateas, in his book I can improve myself!, highlights how a kind treatment can open up unexpected professional opportunities.
The emergence of AI has raised the question of whether it is necessary to be educated with AI systems. Some argue that artificial intelligence has no emotions or perceptions, so politeness is meaningless.
In that sense, Enrique Dans, professor at IE Business School, pointed out that AI does not have the capacity to value kindness or gratitude.
However, others consider politeness and good manners to be important even when interacting with AI. Byron Reeves and Clifford Nass's research on “media literacy” suggests that people tend to interact with technology as if it had human qualities.
In one of their experiments, participants rated a computer that had “praised” them more highly, despite being aware that the compliments were automatic.
This behavior suggests that the simulation of human qualities by AI systems can influence the perception of their performance.
The anthropomorphization of AI is a topic of debate, as some consider it beneficial to humanize the technology, while others believe it is important to recognize that AI is not human.
A recent debate on Reddit about the need to thank AI generated different opinions. Some users acknowledged that they often thank AI tools, even if they are not aware of it.
This behavior could be interpreted as a desire to keep good practices and manners alive, or as an indication of the increasing integration of AI into everyday life.
Interaction with AI requires a reevaluation of social norms. While efficiency and accuracy are important, politeness and good manners can contribute to a more harmonious and respectful interaction with technology.