- The department store chain signed an out-of-court agreement with Profeco that prevented a class action.
- More than 600 consumers and consumers were compensated with the delivery of products and/or cash payment.
The Federal Consumer Attorney (prophecy) and the department store chain Iron Palace They reached an out-of-court agreement that immediately benefited a group of consumers, without the need to go to court.
The agreed compensation was for customers who made purchases online through the Iron Palacerelated to two offers within the campaign “The longest end has already begun in the Palace”, November 2022.
It was a Bespoke Flex French Door 4-door 29 p3 refrigerator model combo + 32 Led screen “The frame” and a 25 kg front-loading natural gas washing center, Samsung brand products.
This agreement rendered the collective action against this chain of department stores null and void, and more than 600 consumers who approached Profeco for this situation were compensated.
The benefits consisted of the delivery of a package of products per final consumer, or the payment of an amount for the difference between the original price and the offered price of the claimed package or product, including a 20% bonus with respect to the offered price of the package or product; according to the Federal Consumer Protection Law.
With these actions, The Federal Consumer Attorney’s Office endorses its vigilance work and its commitment to protect the rights of consumers; In addition, it keeps its doors open for dialogue to companies that show goodwill towards their consumers.
Profeco recognizes the attitude of El Palacio de Hierro to put its consumers as the central axis instead of going to dilatory judicial instances as a result of an efficient and expeditious alternative justice.
The philosophy of Iron Palace will always be to put their customers at the center of their decisions.