- According to a doctor, misinformation and lack of communication from the doctor to the patient’s family is one of the main complaints.
- It is not only a medical duty to inform the family of the patient’s course. If carried out optimally over the long term, these conversations save a lot of time.
- But this can be changed with positive communication.
Assertive communication allows convey a message clearly and empathic, fostering a positive climate, without spirit of conflict. Which really is very useful when it comes to Interact with patients and users of the health consultation. Above all, because in this way, we encourage respect, both for others and for ourselves.
However, this step is necessary not only in the interaction with the patient, but also with their relatives.
It is not only a medical duty to inform the family of the patient’s course and break that misinformation. If carried out optimally over the long term, these conversations save a lot of time.
But does this happen often?
According to a doctor on twitter NO, since the disinformation and the lack of communication on the part of the doctor towards the patient’s family, is one of the main complaints in the guild.
But this can be changed with positive communication.
positive communication
The systemic complexity of modern medicine can create a whirlwind of activity that leaves patients struggling to remember everything they are told. Sometimes, families feel overwhelmed and this can create communication challenges between patients and medical staff.
Fortunately, creating positive and helpful communication between nurses, patients, and their families can be key, both to a nurse’s satisfaction at work and to a patient’s overall experience in the hospital.
6 reasons YOU benefit from talking to patient family members
They provide us with additional information about the patient’s medical history and lifestyle.
Often the patients they are ashamed to admit that they smoke or have other habits. This happens many times when women drag their husbands to the Doctor. (Hint: Don’t play the role of judge over certain bad habits. It doesn’t change anything and puts an unnecessary burden on your relationship with the patient.)
They think more clearly than the patient
Many patients struggle with this because, well, they are sick. Have you ever tried to do a crossword puzzle on a mountain 18,000 feet above sea level? Do you think clearly with a huge headache? Do you play chess while vomiting?
EXACT! Practically impossible. Have a trusted person nearby, who can act as a trusted advisor to the patient. It can influence him in a positive way and he can better understand and memorize the amount of information provided.
They can act on the patient more effectively than anyone else.
This can be of great help in convincing the patient to follow a treatment plan at home or perform an indicated diagnostic procedure.
Give comfort after the bad news has been given. In times of staff shortage, there is very little time for medical staff to deal with patients’ emotions. Family members can be of great value to the patient in these situations.
They can translate if the patient does not speak their primary language.
Many doctors react irritably or even critically when they hear that the patient does not speak their language. Well, we have to get over it and deal with it. Having a translator nearby can save an enormous amount of time.
In unconscious patients, they are the only source of extremely valuable information.
Many diagnostic procedures can be avoided by obtaining a complete medical history. That is why one of the first things to do when handling an unconscious patient after stabilizing them is to ask the family what happened.
In all of these situations, a focused and structured conversation with family members saves time in the long run.
But like any skill, this one must also be learned.
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