FedEx emerged in 1971 but began to work in order until 1973.
Estafeta is positioned as a leader in the shipping sector throughout Mexico.
In the world of eCommerce it is essential to select a shipping company that responds adequately throughout the process of moving a package.
A Mexican exhibited in her account TikTok the discriminatory treatment he received from a delivery man FedEx in the United Statesbecause in addition to throwing his package at him, he yelled at him to leave his country, without caring that he was being recorded, because he commented that he did not care, showing a proud and arrogant attitude, this situation surprised Internet users since at first they thought that it was a joke and later they were baffled when they realized that it was true.
The importance of customer service
It is well known that the good customer service and good service is essential for a company to maintain a good reputation in the marketObviously, the employees are the main image of the company. brand since it is the closest that they have consumersin addition to direct contact with them, due to this, it is necessary for the company to be in charge of having a careful process in the recruitment of its personnel, since most of the time, companies are recognized mainly for their good or bad customer service, since their shopping experience is crucial for them to buy again or choose your service, and in case of not having good service, the consumer It has the scope to demonstrate this, because today, it is really easy to display something on social networks, and this will have an impact, since it could affect the reputation of the company, since other people, seeing what happened, will probably avoid going through for the same situation.
According to a study carried out in 2020 by a consulting company called KPMG, some of the companies that are characterized by having good customer service are: American Party, Paypal, Hilton, Amazon, Netflix, Marriott, President Intercontinental Mexico, Party Inn, Hyatt and Costco.
By having a business eCommerce It is essential to work hand in hand with all the elements and channels that make up a digital ecosystem necessary to increase sales as Marketplacespackages to make shipments and social networks. Post office is positioned as a leader in the shipping sector throughout Mexico, it also stands out redpack, DHL, UPS and FedEx.
Mexican exhibits discriminatory treatment by FedEx delivery man in the US
A Mexican exhibited on the internet the mistreatment and discrimination she received from a delivery girl, initially in the video she observes how the worker throws the package at the user, followed by words where she manifests herself with high-sounding words, for which reason the Mexican girl asks him to just leave, the delivery girl ends up telling him to go back to his country.
“Go back to your country, this is America, I don’t care if you are from Venezuela, Colombia or Mexico,” said the delivery girl. FedEx.
@karladelatorre97 lousy service from #fedex ♬ original sound – Karleshion
@Juan Manuel Lucio: I thought he was going to make a joke, but I saw that it is true.
@Aida Hernandez: Really lousy service fedex, You shouldn’t have workers like that.
@Antonio Zamora Flores: What you can do there is report it to fedexthey can put an administrative record on her or leave her without a job.
The video immediately went viral due to the interaction of Internet users, so far it has more than 28 million views on the platform, in addition to 54,000 comments, where most comment on how unfortunate it is that discrimination continues to exist today. and racism in the United States, because the delivery girl doesn’t care about me, she takes care of her job or the image of the company in order to express her xenophobia with the Mexican girl.
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